Salesforce Product Owner

Glocomms are working with a healthcare client that are seeking a dynamic and experienced Salesforce Product Owner to join their team. In this role, you will be responsible for managing the Salesforce platform within our healthcare organization, ensuring that it meets the needs of our business stakeholders and complies with healthcare regulations. You will work closely with cross-functional teams, including IT, sales, marketing, and operations, to drive the development and enhancement of Salesforce solutions that improve patient care and operational efficiency.,

• Product Vision & Strategy: Develop and communicate the product vision and roadmap for the Salesforce platform, aligning with the company's strategic goals and healthcare compliance requirements.


• Stakeholder Collaboration: Engage with business stakeholders, including clinical staff, sales, and marketing teams, to gather and prioritize requirements, translating them into actionable user stories and features.


• Backlog Management: Maintain and prioritize the product backlog, ensuring that it accurately reflects the product roadmap and business priorities.


• Sprint Planning & Execution: Work closely with the development team to plan and execute sprints, ensuring that features are delivered on time and meet quality standards.


• Compliance & Security: Ensure that all Salesforce solutions comply with healthcare regulations such as HIPAA, and follow best practices for data security and privacy.


• User Training & Support: Develop training materials and provide training sessions for end-users. Offer ongoing support and troubleshooting for Salesforce-related issues.


• Performance Monitoring & Reporting: Track and analyze key performance metrics to assess the effectiveness of the Salesforce platform and identify areas for improvement.


• Vendor Management: Liaise with third-party vendors and consultants as needed to enhance the Salesforce platform and integrate with other systems.
  
  Bachelor's degree in Business, Information Technology, Healthcare Management, or a related field.


• 3-5 years of experience as a Product Owner or Business Analyst, with a focus on Salesforce solutions.


• Previous experience in the healthcare industry is highly desirable.


Skills & Competencies:

• Strong understanding of Salesforce CRM, including Sales Cloud, Service Cloud, Health Cloud, and other Salesforce applications.


• Experience with healthcare regulations and compliance requirements, such as HIPAA.


• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.


• Strong analytical and problem-solving skills, with the ability to translate business needs into technical requirements.


• Knowledge of Agile methodologies and experience with Agile tools (e.g., Jira, Confluence).