Salesforce & Sales Tools Product Owner

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

This role will ultimately lead, develop and coach a team of Salesforce System Administrators and Salesforce System Consultants. They will drive a strong performance culture, focusing on ethical behaviour, clear accountability, good conduct and treating customers fairly in order to contribute to the delivery of Bupa Global's annual P&L targets.

How you'll help us make health happen:

• Define and lead the inlife development, implementation, maintenance, and administration of the Salesforce Sales Cloud CRM system within Bupa Global



• Lead the department in the formulation of CRM Salesforce strategies and programmes/campaigns and ensure that they stay aligned with the business' overall objective



• Work with the Distribution teams to ensure each Sales tool is deployed in the most effective way to ensure a good balance between must have regional requirements vs "central" systematisation/formalisation



• Lead the development of a business readiness plan including training, deployment, adoption, and usage of the CRM once rolled out



• Develop/champion a CRM culture across the organisation and manage the change accordingly via all regions through change management programmes



• Develop, manage, and review the annual Salesforce CRM and other sales tools budgets. Ensure forecasts are made and that all technology programmes fall within the allocated budget and timelines



• Actively drive automation / improvements to liberate resources to improve efficiency and enable reinvestment in further capability
  
  Hands-on experience working with Salesforce CRM (for a minimum of 2 years) is essential, with the following specific Salesforce product knowledge considered a distinct advantage:



• Sales Cloud CRM



• Administrator - designed for those who have experience with Salesforce and continuously look for ways to help companies get additional features and capabilities



• Platform App Builder - for those skilled in designing, building, and implementing custom applications



• Experience of working within structured Project delivery frameworks, notably the Agile methodology and IT Change Management concepts



• Clear understanding of the Private Medical Insurance sector



• Strong track record of successfully influencing a wide range of stakeholders at all levels



• Excellent analytical skills - be able to identify, create and interpret fit for purpose data with a high level of accuracy



• Experience of leading and working successfully in a large complex, matrix organisation. The role holder will operate across a wide organisation and UK geography and across multiple functions
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.


We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:


• 25 days holiday, increasing through length of service, with option to buy or sell



• Bupa medical insurance as a benefit in kind



• An enhanced pension plan and life insurance



• Target bonus of 10% based on individual and company performance



• Onsite gyms or local discounts where no onsite gym available



• Various other benefits and online discounts