Same Day Emergency Care - Ward Clerk - EDGH

Same Day Emergency Care (SDEC) is a hub of activity providing urgent safe effective patient treatment care. We accept patients from a wide range of sources (Gps, Ambulance service, ED departs, Clincs and wards areas) so that they can receive treatment timely and go home. We have varied pathways covering a wide variety of Medical Conditions. Our aim is to provide seamless, high-quality care for patients using our service., The post holder's primary focus will be the timely handling of reception duties and interaction with members of the public and colleagues. Responding to and taking action to resolve queries with pace and tact. Responsible for ensuring patient records are available and electronic patient tracking systems are kept up to date in line with Trust policy.
As a core member of the team the post holder will provide a comprehensive and quality administrative and clerical function to support the smooth day to day running of the clinical area.
The post holder will be conscientious and work calmly under pressure with a flexible approach. Using initiative to prioritise workload with efficiency, accuracy and care. The post holder will be polite and caring with strong interpersonal skills to manage situations including those of a challenging nature.
In undertaking this role, the employee is responsible for upholding values and behaviours that adheres to Trust values, + The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
+ Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
+ Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
+ Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
+ Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
+ Safe
+ Effective
+ Caring
+ Responsive and
+ Well led

We are looking for a pleasant and caring Ward Clerk to join our efficient and professional team at Eastbourne District General Hospital. You will have experience of dealing with the general public, be able to manage difficult situations. The team on the ward is both friendly and supportive, with a strong commitment to providing a high standard of care.
If you have an ability to work calmly under pressure and feel you meet the following requirements: -
· A good communicator and enjoy meeting people.
· Possess a polite and caring manner
· Able to prioritise own workload
· If you are computer literate, Keyboard skills an advantage, but training will be given.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.
In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.