Sample Reception Manager

To coordinate the daily activity of the Sample Registration team to ensure they are available to meet the needs of our customer base through the provision of a first class customer experience. This role will require you to lead the team involved in sample registration into our LIMS system, sample labelling and allocation of samples to the appropriate internal laboratory facility as well as sub-contraction of samples to our external partners. This role is both internal and customer facing and you will be required to liaise closely with other teams within the business (sales, logistics, customer support, laboratory, finance and quality) to ensure co-ordination of activities and maximize customer satisfaction and customer retention.

• Coordinate staff involved with and undertake registration and labelling of samples in LIMS to ensure they enter the laboratory in a timely manner. Constantly streamline and improve these processes to ensure operational KPIs are met and customer satisfaction is maintained.
• Initiate follow-up operational actions that are required to satisfy customer complaints/ requests/anomalies. Liaise with clients by email/telephone over sample submissions and sample anomalies. Ensure these are dealt with in a timely and professional manner and in line with customer expectations.
• Manage the process of PO entry into the system to ensure invoicing can be performed within the required time frames.
• Manage customer requests for sample collections and consumables alongside our Logistics partner
• Support the quality team into NCW investigations when required
• Comply with the level of professional conduct set down in the Company's Staff Handbook, as well as with all approved policies and procedures laid down in the Company's Quality Manual.