Saturday Customer Service Advisor

The Saturday role is customer facing and involves continual interaction with users of the library and the library customer service advisers. More than 8,000 people visit one of our 44 libraries per day. Every year. 3,364,000 items are borrowed and almost 90,000 people attend library events. Our Libraries are so much more than books. They are places where culture is created every day.

Library staff work on a one to one and group basis with unaccompanied children attending the library. They lead children's groups and support children with the use of library equipment. They will attend children's settings and supervise volunteers who attend the library to work with unaccompanied children. This will require an Enhanced DBS check

We are looking for a flexible,enthusiasticand highly motivated person to demonstrate the role of the library within the community.You will be able to demonstrate a love of reading and the ability to enthuse others, whilst having the skills needed to work in a busy customer facing environment., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns. It is a thriving county with one of the fastest growing economies in the country with a rapidly growing science sector in and around the county and is the base for many national and internationally recognised companies and organisations. Oxford has good transport links to London and the rest of the country.

Libraries in Oxfordshire aretrustedspaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers.We provide cultural and creative enrichment, promote reading and literacy and provide digital access andsupportfor our users.Our aim is to help everyone achieve their full potential and toleadhealthier and happier lives with greater prosperity and stronger, more resilient communities.

• Culture of flexible working


• Technology tosupportagile working where role permits


• 25day's holiday pro rata, p.a. plus bank holidays


• Option to 'buy' additional holiday


• Employee Assistance Programme including access to health and wellbeingsupport


• Membership of the Local Government contributory pension scheme, with an employer's contribution of up to 19.9%


• Enhanced family friendly policies


• Local and national discounts for shopping and travel


• Great learning and development opportunities tosupportyour ongoing development.


Ourcommitmentto:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all., We are open to discussions about flexible working, which can include flexi-time, part time working, jobsharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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