SCADA Technical Support Engineer

We are looking for a skilled SCADA engineer to join our Technical Support team. If you thrive in a flexible working environment this is a fantastic opportunity to join the most innovative and global leader in Industrial Control and Automation. Our team supports customers in Great Britain and Ireland with our world class range of Totally Integrated Automation products The successful candidate will have the opportunity to expand their technical knowledge in Siemens products, no matter the starting point, whilst developing valuable communication skills. This is your role. What part will you play?

• Relevant SCADA industry experience
• This role is customer focused, supporting existing customers of Siemens Digital Industries.
• Provide telephone, email and remote diagnostic support for our partners and customers.
• Apply knowledge and questioning techniques to identify, diagnose and resolve customers' problems.
• Co-ordinate issues requiring escalation to Siemens AG headquarters.
• Enhance the quality of service delivered to our customers.
• The successful candidate would be part of a strong dedicated team.
  
  Industry experience in the Automation sector OR Qualified to NVQ / HND / HNC / Degree level in Electrical and Electronic Engineering.
• Excellent interpersonal skills.
• Experience of Siemens Industrial Automation Products i.e. SIMATIC, TIA and WinCC.
• Full product training will be provided.
• A good understanding of IT concepts including Security, Databases and Operating Systems is desirable.
• Candidates must also be IT literate
  
  In addition to a competitive base salary, we offer:
• Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements, enabling you to tailor your schedule to your needs.
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.