Scale Customer Solutions Manager, UK Public Sector

Are you passionate about shaping the future of the UK Public Sector by paving the way for innovation through customer advocacy? Do you have the project management and technical curiosity to earn trust with project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer's mission ? Amazon Web Services (AWS) is seeking a Scale Customer Solutions Manager (CSM) to come join our UK Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey. Key job responsibilities Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey. Value Realization: You identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other. Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other. Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms. A day in the life Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud. You will work across AWS to apply technical, business, and program management to solve some of the most complex and challenging technology problems for our customers. Working backwards from the customer, you understand opportunities that are strategic to the customer's cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other. You will interface with project team members to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customers. You coordinate the delivery of technology projects. To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use. Seeking a candidate who is willing to pass the AWS Certified Solution Architect - Associate level within the first year of employment. This position may require 40-60% travel to customer sites dependent on customers and time of year.

• Bachelor's degree or equivalent military or professional experience.
• Experience in customer facing roles supporting technology projects.
• Effective communication skills (active-listening, verbal, written, and presentation).
Preferred Qualifications
• Experience of working directly with Public Sector organisations.
• Experience in delivering digital transformation or cloud migration programs.
• Knowledge of cloud migration software and technologies.
• Experience in a Customer Success or Project/Programme Management function.
• Ability to adapt and execute in an ambiguous and changing environment.
  
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  Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.