Scheduler

The Scheduler is responsible for scheduling our Clients and Care Professionals in order to provide the highest quality care service for our lovely clients with emphasis on creating extraordinary and lasting relationships.

• To organise all rotas and staffing requirements


• Ensure all staff and clients are aware of working schedules


• Be responsive to changes in the schedule and liaise with relevant team members and clients


• To undertake any support or admin duties as required by Registered Care Manager


• Reflect the core values of Home Instead West Lancashire & Chorley


• Maintain regular communication with line manager and key player colleagues


• To act as an ambassador for Home Instead West Lancashire & Chorley


Primary Duties & Responsibilities which could include, but are not limited to :

• Answer each incoming call in a friendly, professional and knowledgeable manner.


• Develop and maintain relationships with both clients and care professionals .


• Coordinate care professionals schedules on a daily, weekly and fortnightly basis


• Coordinate and maintain monthly client schedules in our Home Instead Back Office System


• Identify and report strategic business opportunities and needs.


• Enter and maintain accurate Client and Care Professionals records on our Home Instead Back Office Software


• Provide an up to date report for out of hours cover
  
  Experience working in a scheduling role preferred but not essential , ideally within the Home Care sector but other industry backgrounds will be considered.


• Tenacious problem solver.


• Excellent communication skills.


• Loves a dynamic team working environment and is calm under pressure.


• IT Literate - good working knowledge of MS office, CRM software & Excel.


• Ability to pick up new systems quickly.


• Be part of our on call team.


Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead West Lancashire and Chorley has a number of core values and is committed to respect and dignity for all, including safeguarding and promoting the welfare of adults and expects all staff to share these commitments .

This role is subject to DBS enhanced disclosure.