Scheduler

The role is to maintain under the direction of the directors the processes associated with engineering & administration of all businesses under the control of the company directors.
Responsibilities include but not limited to:
Scheduling of customer engineering jobs
Effective and timely updating customers on progress of incidents
Maintaining staff records
Ensuring all Health and Safety procedures are adhered to at all times
Resolving customer queries
Raising supplier orders for items to be purchased by the business
Processing sales and service enquiries from receipt through to execution.
Maintaining accurate job records internally on our Xero accounting system and own spreadsheets for audit purposes.
Updating customers via their VPN connections on the status of jobs in line with their agreed service levels.
Preparation of customer spreadsheets for end of month accounts to raise charges against
Maintaining up to date customer records of contact details
Maintaining accurate and up to date paper files as necessary
Advising the directors immediately of any issues relating to service exposure of the business, eg. Inability to fulfil customer requests or deliver the level of service needed.
Other general office & administration duties as required by the business or directors
Provide training to any other member of staff on an as when required basis
To provide as needed cover Out Of Hours (OOH) works cover by prior agreement with the Directors.

GT Comms Ltd is a managed services provider offering IT, Telecommunications and Cabling services to the UK retail market. With a number of Blue Chip clients we are looking to expand our customer base and customer services functions.