Scheduler

As part of a collaborative venture between The Christie NHS Trust and MCHFT to develop clinical haematology services, The Christie is pleased to be able to offer two permanent part time positions (26 & 27 hours per week) for the role of Scheduler to work within service at Leighton Hospital.
Based at the Leighton Hospital site, your role will be responsible for booking outpatient and treatment appointments on to the electronic system. face to face and telephone communication with patients and staff, general reception duties, liaison with other departments at Leighton Hospital and The Christie as required. Further duties and responsibilities are outlines in the job description provided.
You will work across the outpatient service at Leighton Hospital alongside a team of administrative staff, clinical haematology consultants, advanced nurse practitioners, clinical nurse specialists and chemotherapy nurses., A collaboration between The Christie NHS Trust and MCHFT has formed to focus on the development of the haematology service based at Leighton Hospital.
The Christie haematology service acts as a tertiary referral centre for the management of patients with haematological malignancies and bone marrow failure. Inpatient haematology and transplant services for both adults and Teenage and Young Adult (TYA) patients are provided by the 31 bedded Palatine Treatment Ward, and the 4 bedded Withington Ward. Outpatient haematology services are provided by the Haematology and Transplant Day Unit (HTDU) and the ambulatory care facility. The Christie haematology service has grown extensively over the past few years with the development of new treatments and CAR T. Services are now delivered at 2 other trusts with plans to expand services closer to home further.
The MCHFT haematology service delivers inpatient, outpatient and day-case service at Leighton Hospital. Inpatient care is provided by acute physicians with consultant haematologist input at MCHT and outpatient clinics and treatment is provided through the outpatient department and the Macmillan Cancer Care Unit (MACCU) on site.
The Directorate has a supportive and warm working culture where your contribution is valued; You will be joining an established senior team with a clear focus on patient care and experience., + Use the scheduling system to plan and book patients' day case admissions, working closely with the relevant Unit Manager about capacity to ensure efficient flow of patients within the department.
+ Liaising with other departments to schedule and coordinate other required procedures for clinical haematology patients, for example blood transfusion.
+ Liaising with the coding department to ensure accurate recording and coding of procedures undertaken on the unit.
+ General reception duties including greeting patients, booking patients into clinics and outcoming appointments.
+ Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments.
+ Ensure good channels of communication with patients with regards to their outpatient clinic and treatment appointments.
+ Communicate compassionately with patients who may be anxious, angry or upset, ensuring confidentiality at all times.
+ Provide comprehensive advice to patients regarding clinic and treatment appointments.
+ Work closely with other administrative colleagues within the team and provide cross cover as required.
+ Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services.
This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

We are looking for two schedulers to join the clinical hameatology team who are educated to NVQ level 3 or equivalent.
You will have at least 12 months experience in a patient/customer facing role and be experienced in dealing with patients/customers both face to face and over the telephone. Previous administrative and clerical experience and knowledge of hospital electronic systems in an NHS hospital environment would be advantageous, but not essential.
You will be able to demonstrate excellent communication and interpersonal skills, be able to prioritise your workload, have strong IT skills and attention to detail and accuracy.
A full outline of the role is provided within the job description.