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Scheduler / Administrator

Space Engineering Services Limited

Scheduler / Administrator

£24960

Space Engineering Services Limited, Bristol

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 12 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: b9d4ac9f68d5403c9fc8200c17b2b5f6

Full Job Description

  • Responsible for end to end work order management within the tasks defined;

  • Review and adjust processes and tasks as the business dictates;

  • Driving "lean" and continuous improvement principles to process and procedures;

  • Ensure optimum resource is available to achieve tasks as required within the field;

  • Understanding and implementation of all financial processes;

  • Full compliance with all F-Gas management processes and procedures;

  • Follow all escalation procedures if performance within SLA cannot be achieved as required;

  • Constant use of internal and Clients systems ensuring updates are available at all times;

  • Processing paperwork and tasks quickly and accurately;

  • Providing excellent Customer Service to all Clients and internal Customers at all times;

  • Maintaining and growing relationships with all suppliers and Sub Contractors.


    • What success looks like…
  • Meeting / exceeding objectives, KPIs and SLAs

  • Optimal use of resource and productivity

  • Clients continuously updated in real time

  • Building strong relationships with internal and external teams

  • Minimal escalations / complaints

    Have a good understanding of all Clients Contracts and the SLA's contained within;

  • Have a good understanding of all internal Operational Level Agreements and the application of them;

  • Have excellent understanding of all internal processes and procedures and adherence of them;

  • Have excellent understanding of all internal call logging / scheduler / tracking tools to meet Service Level Agreements, Excellent attitude and approach to work.

  • Highly self-reliant, motivated and enthusiastic.

  • Approachable, open and able to work as part of a team.

  • Excellent customer care and interpersonal skills.

  • Commitment to quality and attention to detail.

  • Ability to adapt to change and uncertainty;

  • Excellent knowledge of the key Microsoft applications (Excel, outlook, word);

  • Ability to multi task and priorities;

  • Excellent written and verbal communication;

  • Excellent attention to detail and forward thinking;

  • High output of work to an excellent standard;

  • Team working as well as working under own initiative;

  • Proven excellent customer service skills, recognized qualifications are desirable.

  • A values driven approach - it's not just what we do, but how we do it that's important at Space. We're Here for Each Other, Here for our Customers and Here for What Matters.

    Space Engineering Services are one of the most dynamic refrigeration, heating, ventilation and air conditioning service providers in Europe. We are proud to offer innovative products and services, and market-leading refrigeration technology, for which we have received awards and industry accreditations.

    We offer a competitive salary, and all of our employees 22 days holiday, rising incrementally to 25, plus bank holidays. Our extensive benefits package includes; Private Medical Insurance, Income Protection Insurance, Life cover of 2x salary, Health Cash Plan, Employee Assistance Programme, Discount scheme including Gyms, Introducers Bonus Scheme and an excellent pension scheme., Company pension

  • Employee discount

  • Free parking

  • Health & wellbeing programme

  • Life insurance

  • On-site parking

  • Private medical insurance

  • Referral programme

  • Sick pay

  • Store discount

  • Work from home