Scheduler Care Coordinator

An exciting full-time opportunity has arisen to join the operational support team at Home Instead. The Care Coordinator / Scheduler is responsible for co-ordinating schedules and providing daily operational support to a wonderful team of Care Professionals who are providing support to people living in their own homes:

• Daily scheduling of care professionals providing home care services.
• Working across multiple IT systems to deliver results
• Monitor and respond to alerts
• Answer telephone enquiries from care professionals, clients and their families and health & social care professionals, taking prompt follow up actions as necessary
• Maintain accurate records in line with company expectations
• Monitor and review resources and staffing levels to ensure safe and effective scheduling of visits
• Work with senior managers to make improvements to quality of service where necessary
• Conduct client & care professional introductions when required
• Participate in out of hours on-call duties on a rota basis