Scheduler - Diagnostics - London

Mayo Clinic Healthcare in London has an exciting opportunity for a Scheduler to support diagnostics. The Scheduler is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice, diagnostic investigations such as radiology, cardiology or endoscopy. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for payments, referral authorizations, and pre-visit information to ensure the patient arrives on time and is prepared for their procedure or visit. This role also coordinates care though electronic correspondence from providers to ensure follow-up documentation such as result and reports are sent to the referrers. Coordination of outside medical records, imaging, lab results, etc. are also managed to ensure providers receive all
necessary information to meet the needs of the patient. Through this process, the Scheduler responds to and interacts with a variety of individuals which may include patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Scheduler is required to navigate multiple systems simultaneously, this requires working with several complex scheduling workflows, managing telephone calls, online requests, and emails. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage between front of house, back of house, and is office based. Hours may vary and additional time or overtime may be required to meet workload requirements.

For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements.

Educated to at least A level and two years customer service experience in a healthcare environment requiring multi-tasking, such as a call center, administrative/physician's office, outpatient clinic or hospital. Experience working in Radiology or Diagnostic Centre would be an advantage.

Completion of Medical Terminology course preferred. Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology. Must have the right to work in the United Kingdom. Must be fluent in spoken and written English.

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.