Scheduling Administrator

An exciting opportunity has arisen for an enthusiast, committed and passionate individual to join the Scheduling Team, within International and Private Care Unit.

The post-holder will provide general administrative and generally be the first point of contact within a busy department. The individual will be required to provide a high level of customer care, work autonomously, priorities own workload and act on own initiative.

The post holder may be required to cover other duties within the administration service including I&PC Reception, and Caterpillar Outpatients in times of absence. You will be required to wear the IPPuniform.

You will also be required to work shift hours on rotation between Monday -Thursday 07:00-20:00, Friday 07:00-18:00 and Saturday 07:00-15:00. Please note these hours are on a rota basis and are non-negotiable. You may be required to work alternative hours depending on the needs of theservice., The post holder is responsible for the routine provision of administration services for the International & Private Care Service.

The Administrator will need to project a high level of customer care while promoting and delivering an efficient customer service. The Administrator will need to maintain a clear understanding of the service provided by carrying out the generic tasks listed below.

The key tasks for this post are to:o Ensure that patients and their families are provided with an excellent customerservice that is focused on meeting the customer's needs and expectations.o Provide an efficient and effective referral management system.o Co-ordinate and book services for all outpatients and in-patients.o Accurately book appointments and communicate confirmation to families andconsultants.o Be pro-active and work effectively as part of the hospital administration team.

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.