Scheme Coordinator

As a Scheme Co-ordinator you'll play a key role in helping us provide this for our HomePlus tenants. You'll be responsible for managing some of our HomePlus schemes, providing additional support on everything from health and safety and tenancy issues to community activities and property adaptations. What you'll bring to our team As the friendly face of Two Rivers Housing, you'll use your skills and expertise to deliver a great customer experience for our HomePlus tenants. You'll work directly with partner agencies, inhouse teams, and friends and family to champion the needs of those on your scheme and be the first point of contact for queries and information. You'll spend your days in our communities making regular visits, organising events, and making sure our HomePlus schemes are vibrant, safe communities.

Experienced in working in customer facing situations, which require good communication skills, diplomacy, and excellent customer service resolution skills.

• An understanding of the housing policy and practice, as well as appropriate landlord and tenant legislation and codes of practice.
• Works well within their own team and can effectively engage with other teams, partners, and others to solve problems and find the best solutions. Qualifications
• Minimum of 4 GCSEs, grade C/4 or above or equivalent including Maths and English.
• CIH Level 3 qualification or equivalent (desirable)
• Full UK driving licence and access to a car insured for business use. We recognise that no candidate will meet every desired requirement, so if your experience looks a little different but you think you can bring your great skills and a can-do attitude to the role, we'd love to hear from you.