Scheme Manager

We have an exciting opportunity for a people-focused individual to join us as a Scheme Manager at Regal Court - a leasehold Retirement Living scheme comprising of 40 apartments in Atherstone, around 20 minutes from Coventry centre. This is a part time role, working 20 hours per week over a minimum of 3 days between 9am-5pm, Monday to Friday. Please be aware, to be considered for the role you must be able to work Mondays and Fridays; we're happy to discuss the other day(s) of work / specific hours with the successful candidate to ensure it works for all. As Scheme Manager, you'll be responsible for the day-to-day management of the scheme, with duties including, but not limited to:

• Ensuring a consistently excellent housing management service is provided, including ensuring that repairs, grounds maintenance and environmental contracts are delivered to a high standard.
• Ensuring the scheme is safe for customers by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
• Developing and maintaining positive relationships with our customers, interacting with them regularly to ensure their needs are understood and key messages are delivered.
Here's what a current Scheme Manager (Retirement Living) says about their being part of the team: "I enjoy working at Midland Heart because they value their staff. There are many benefits that come with working here as well as a great deal of opportunities to grow within your role".

Our ideal candidate? We're looking for a customer focussed individual who is passionate about delivering a brilliant service and is able to adapt their communication style to engage with a variety of residents. Your application will also demonstrate:
• Previous experience of working in a customer facing role - experience of working with older people is preferred but not essential.
• Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks.
• The ability to manage your time and workload effectively and be able to easily adapt to changing demands.
• Excellent communication skills, both verbal and written, with the ability to engage customers and internal and external stakeholders.
• Level 3 Housing Management qualification or the willingness to work towards one.
  
  Who are Midland Heart? We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome colleagues from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.