Scheme Manager

We are looking for a Scheme Manager on a permanent basis to join our Specialist Living team. This role is site based at Holmwood Ashfarm Court, Pilch Lane, Liverpool, L14 0JE. Travel to our other schemes on an ad hoc basis may also be required and you will attend the office as and when required.

The purpose of this role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.

You'll be responsible for the day-to-day management of the scheme, providing excellent customer service which meets and exceeds expectations, including reporting repairs. The successful candidate will participate in Partnership working, liaising with various external contacts to develop process and communication across the board to maintain collaborative working.

Provide each tenants with an agreed level of intensive housing management, responding to any tenant emergencies in a professional and proactive manner.

You will ensure that each Sheltered Housing scheme meets the regulatory standards for all H&S compliance requirements and reduce risk to ensure security of the building.

Experience of working and dealing with older people in a service environment.
Experience of building management and compliance requirements.
Relevant knowledge of Health & Safety polices and risks.
Ability to work on your own initiative as part of a dispersed team.
Skilled communicator with excellent customer service skills.
Experience of working proactively to improve services and customer satisfaction.
IT Skills - Microsoft office up to an intermediate level.
A satisfactory disclosure barring service (DBS) reference will be required.
Desirable - National Wardens Certificate/Sheltered housing certificate or equivalent.
To learn more about the role please view our day in the life video: https://youtu.be/gbWoK8WvWZs

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

We offer a competitive salary of £26,850 per annum.
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
Opportunity to further increase annual leave with service or though the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%)
A great flexible working environment, with a range of family friendly policies
Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the 'Learning for life' scheme
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.