Scheme Manager (Category 1 Sheltered Housing)

The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed. In Sheltered Housing we promote independent living for residents but with the knowledge that someone is always on hand to give support and to help in an emergency. Residents have their own tenancy agreement with Portsmouth City Council therefore residents are able to live independently in their own accommodation, but with Housing related support available as needed. As a service we take pride in making a positive difference in helping our residents maintain their independence in their homes. The Scheme Manager role is a crucial one in ensuring that we can meet our purpose. What is the role? Residents in Sheltered Housing have a range of physical and mental health needs which means that they need our support to maintain their independence. You will work to achieve this as per the Sheltered Housing purpose. You will be working as a Cat 1 Scheme Manager providing advice and support to residents living in Cat 1 Sheltered Housing schemes in the Somerstown / Buckland / Landport area. You will be based in this area and will have an office close to the location. Part of your role will mean meeting and greeting new residents, introducing them to the Cat 1 Sheltered Housing Service and making them aware of the service they can expect to receive. You will be expected to identify any support that they require to be able to live independently and take the action needed. You will liaise with other agencies and teams to ensure that the residents needs are met. You will act as an advocate for residents when working with other agencies and you will be acting as a link to social services and mental health services. You will be responsible for ensuring the completion and updating of needs, risk and support plans and ensuring that identified follow up actions are taken. This may include offering advice and signposting to the correct agencies to help with financial issues including payment of rent and bills, arranging for support with daily chores and shopping and helping residents arrange repairs where relevant.

1. Experience of working directly (face to face) with people and have an understanding of the impact of physical and mental health issues experienced by older persons. 2. Be a good listener with a calm manner, with the ability to converse at ease with customers and provide advice in accurate spoken English. 3. Have excellent interpersonal skills, to be able to gain the trust of residents and their families. 4. Have a good knowledge of the importance of confidentiality when working with residents, in particular regards to GDPR requirements. 5. Be a strong team player and willing to support those in your team when they are facing challenges. 6. Understand the need for you to maintain appropriate professional boundaries with residents that you are supporting. 7. Understand the role of Social Services, Health Services and voluntary agencies in the provision of services to people and be able to work with them with the purpose of achieving the best outcome for service users. 8. Have good written skills as you will need to be able to write concise notes in residents files that are an accurate reflection of your contact with them. 9. The ability to prioritise workloads and self-manage your time effectively to meet the different needs of each resident. 10. Be confident in being able to lone work as well as working as part of a team 11. Have the ability and motivation to promote social activities for residents 12. Have good IT skills, including the use of Microsoft Outlook and Word/Excel and be able to use in house databases as required.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year pro rata + bank holidays
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans