Scheme Manager - Extra Care

We are seeking a dedicated Scheme Manager to join our Extra Care scheme in Filton. You will provide comprehensive housing management services to support our residents in maintaining their independence and tenancies.

The scheme consists of 58 one- and two-bedroom flats for individuals aged 55+ who require varying levels of care or assistance. Currently a mix of Extra Care and Sheltered Housing, the scheme is transitioning to fully Extra Care Housing.

As our Scheme Manager, you'll deliver a person-centred service to promote independence, safety, and community living. You will work in partnership with the on-site care provider (Agincare)., Collaborating with resident to develop tailored Tenancy Management Plans to meet individual needs.
- Managing the scheme effectively, including handling contractors, conducting estate inspections, and addressing tenancy breaches.
- Ensuring the building's safety, reporting repairs, and prioritising health and safety issues, for example, Personal Evacuation Plans.
- Managing voids and lettings to ensure quick property turnover.
- Supporting residents with rent management in collaboration with our income team.
- Coordinating closely with the care team to assess potential new residents and ensure service quality.
- Facilitating community engagement and events for residents' well-being.

Understanding of older residents' needs, demonstrating empathy and professionalism.
- Excellent verbal and written communication skills to interact with residents, colleagues and external agencies effectively.
- Experience managing anti-social behaviours, welfare benefits knowledge, and advocacy.
- Strong organisational skills, proficient in IT and business systems.
- A CIH qualification (D), or equivalent experience in housing or estate management.
- A valid UK driving licence, and access to a suitable vehicle.

If you are passionate about making a difference in the lives of older residents, we want to hear from you!, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At LiveWest, we are more than a housing association - we're a community. As the largest housing provider in the South West, we pride ourselves on creating homes and services that change lives., LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

You will be working on a full time basis, 37 hours per week on a rolling rota. Bandwith hours will be 8am to 4pm, but this is negotiable., Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.