Scheme Support Officer

Our Bridgend Local Support service is a drop-in base for anyone who needs immediate support around Housing, debt and homelessness prevention. Our floating support team provide housing related support to assist in the prevention of homelessness. We offer support with budgeting, rent arrears, accessing grants, support to access future housing and help to set up their tenancy. We also support clients to sustain their current tenancy. We encourage the clients to deal with issues that may threaten their progression, especially with matters regarding behaviour, substance misuse, health and wellbeing, budgeting skills, benefits, life skills and household management. The team operates between Monday - Friday, 9am - 7pm & Saturday mornings, 9am - 1pm. Pobl means 'People' and people really are at the heart of everything we do. We support some truly amazing people to live positive, independent lives and help get them where they want to be in life. As a Pobl Difference Maker you really are part of something special where you and your opinions matter. We have a culture built on our values to be Positive, Considerate and Connected. Day to Day Duties: As a Scheme Support Officer your day will consist of:

• Working from our Drop In and be directed by our Floating Support Workers
• Traveling to the people we support, temporary accommodation or public place
• Engaging and interacting with the people we support
• Providing advice on tenancy management skills
• Greeting the public at the front desk, managing new referrals, arranging & completing assessments
• Working with external agencies and signposting the people we support to the appropriate services suited to their needs, specifically treatment and mental health services
Our aim is to ensure we equip these individuals with the confidence, knowledge, and tools they need to manage their home independently, so it is essential that we teach them how and not do it for them. This is a challenging role and you will be faced with complex behaviours and needs. You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental as well as have an awareness of the issues faced by people at risk of homelessness. This is an exciting opportunity for you to really make a difference to the people we support and help them, build on their confidence and skills to manage their own their own tenancies within the Bridgend area.

Pobl Group are a proud employer of over 2,300 colleagues providing diverse services and making a difference in communities throughout Wales. Pobl is more than just a Housing Association, it's a multi-faceted business whose range of provision varies from care and support to individuals, through to commercial development activities. We are the largest support provider in Wales and our awesome teams share a passion for becoming the very best at what they do, and love their jobs.

Pobl Benefits
• 26 days holiday, pro rata entitlement plus Bank holidays
• Pension scheme
• Sick Pay
• It is essential for the successful candidate to have access to a car, have a full drivers licence and be happy to transport customers in their car.
• Mileage is paid at 45p per mile
• Enhanced DBS which we will pay for.
• We will require a Non Police Personnel Vetting (NPPV) check for this role, which we will pay for
• Colleague Referral Scheme (£250 per referral)
• Time for Talking - a free counselling service
• Health Cash Plan
• Savings Scheme
• Long Service Awards
• Electric Vehicle Lease Schemes
• Cycle to work scheme
• Eyecare plan
• Give as You Earn charity donation scheme
• Training and progression opportunities