Scheme Support Officer

We are recruiting a part-time (30hrs), waking nights Scheme Support Officer to join our accommodation-based support service in Tredegar, Blaenau Gwent. We support a range of individuals and families who have experienced homelessness and have varying needs, such as mental health issues, substance misuse issues and learning difficulties. What is great about this opportunity? Our team delivers support to vulnerable individuals and helps them to develop the key skills needed to prevent homelessness, improve financial capability, promote re-settlement into the community and achieve positive progression. You will play a key part in enabling individuals to achieve their goals and empower them to lead independent lives. Your duties will include:

• Connecting with our 22 clients and their families.
• Considerate responses to incidents with the support of an on-call Manager.
• Capturing conversations and updating records.
• Providing our clients with a positive environment to live.
• Completing reasonable requests from the scheme's Manager and Lead Project Workers.
• Liaising with emergency services and the duty team
• Perform cleaning tasks and ensure efficient room turnovers to maintain a high standard of service.
  
  The salary based on 30hrs is £18,954 (£23,376.60 FTE)
• 30hrs, Permanent
• Shift pattern: primarily waking nights, with some flexibility needed for occasional day shift coverage
• Opportunity to work additional hours/overtime
• 26 days holiday, pro rata entitlement plus Bank holidays
• Pension scheme
• Sick Pay
• Enhanced DBS, which we will pay for.
• Colleague Referral Scheme (£250 per referral)
• Time for Talking - a free counselling service
• Health Cash Plan