School Onboarding Executive

Founded by experienced educators Brett Griffin and Barnaby Grimble, Pupil Progress is a dynamic and comprehensive educational technology platform designed to revolutionise the teaching and learning experience for educators, students, and parents alike. Providing exam board-specific student progress tracking at subject, topic and skill level, aiding educators in informed decision making regarding curriculum strategy and teaching. Pupil Progress are dedicated to supporting the progress of every pupil - not just for school but for life. Providing one central point of truth for data, from the Student to the Trust CEO, we are on a mission to deliver this impact on a global level and are aware of the focus on innovation, digital transformation and quality assurance in education.
Opportunity

This is a fantastic opportunity to play a major role in a rapidly growing Edtech company. Working closely with the founder and co-founder, this is a great way to become a key part of a company that is on a very positive trajectory, gain valuable experience and build your skills, as well as making a positive contribution to the education sector on a national scale and beyond. Joining the team means opportunities for growing in personal responsibility and project ownership with fast progression. Join us in shaping the future of education and making a meaningful impact in classrooms around the globe., As an Onboarding Support Executive, you will set up customers for immediate success by facilitating the implementation process for new accounts. Using our bespoke platform, you will be working alongside our Onboarding Manager as a professional dedicated to guiding new clients through the initial setup stages following purchase of the product. You will be the single point of contact concerning aspects of setting up customer accounts and the technical setup. You will also be leading in the product implementation for all Pupil Progress users to ensure that the benefits our platform brings is not only communicated, but most importantly experienced.,

• Manage customer onboarding setups to be completed within the required timelines.


• Keep all systems updated with the necessary data.


• Understand the onboarding process and make sure it's followed.


• Have in-depth knowledge of the Pupil Progress Platform and stay up to date with any changes made or features added.


• Provide solutions to the customer's needs


• Help solve customer's technical problems


• Be the key communicator between the customer and all other departments to guarantee successful onboarding.


• Work with the manager to keep the processes up to date.
  
  Competitive salary


• Salary Range £22000- £28000 (depending on experience)


• Mentoring from leaders with education and business experience


• Direct access to the company founders and leaders in a role that shapes future growth of Pupil Progress


• A role with real responsibility from the start


• Continuous learning and development


• Pension scheme


• Career progression


• Employee Assistance Programme including 24/7 confidential support across areas including Mental Health, Financial and Childcare


• Flexible working opportunities


• Working from home opportunities


• 23 days holiday plus bank holidays as standard plus 1 Additional holiday added for every year served up to five years


• Last but not least, you'll be joining a fantastic and friendly team of enthusiasts who value collaboration, energy, fun and openness. Our onboarding process is fast-paced yet supportive, so you'll feel right at home from day one.