Seasonal Customer Security Administrator

Here at Hemingways, we are looking for a Customer Security Administrator to support the workload during our Christmas 2024 period.

As a Customer Security Administrator, you will need excellent attention to detail, be able to identify fraud and have a positive, can-do attitude. If you think this sounds like you, then keep reading.

Why Hemingways?

Do you want to be part of a friendly, fun, and forward-thinking company with big ambitions for the future? Trading since 1947, 'linking people with brands' is at the heart of what we do. Here at Hemingways, we are home to Voucher Express, Vex Rewards, Cadbury Gifts Direct and Green & Black's. We specialise in e-commerce, sales, and distribution, representing many major UK and international brands, promoting, and selling their products to consumers and corporate markets.

Main duties include:

- Conduct fraudulent security checks on physical and e-gift orders to minimise the Company's exposure to fraud.

- Resolve any fraudulent issues promptly by cancelling any gift cards or e-gifts and stopping orders from being despatched.

- Work with your team to collate information on any common fraudulent themes and trends and to identify ways to quarantine orders that may be fraudulent.

- Dealing with queries by liaising with different departments.

- Carry out other reasonable duties as required by the employer or Line Manager.

Previous Administration or Customer Service role desirable but not essential.

- Strong computer skills - Microsoft applications and bespoke systems.

- Excellent communications skills - both verbal and written.

- Strong organisational and time management skills.

- Strong reporting and analytical skills.

- Meticulous attention to detail.

- Innovative.

- A positive and enthusiastic attitude.

- Able to rise to a challenge at busy times.

Working Pattern- Full time hours. Must include some weekend days. 9am to 5pm- extending to 8am to 6pm in November. Working pattern to be discussed during the interview stage.

Rate of pay: £11.73

Are you looking for a multi-skilled role this Christmas that involves order processing and detecting fraud? Then look no further., Full time hours are desirable. 5/6 days to be worked between Monday to Sunday.

Hours- 9am to 5pm, extending to 8am to 6pm in November.

Weekend shifts paid at time and a half.

Christmas Eve overtime available at double pay!