Seasonal Customer Solutions Advisor- 6pm to 12am

The Customer Solutions Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat and feedback from customers.

You will be customer focused and driven to achieve and exceed customers' expectations across the business, while being part of a friendly and positive team.

Main duties-

Understanding the full range of products (Gift Cards and Confectionery) and services to respond to customer enquiries, provide information and support promotional campaigns.
Provide an excellent level of customer support.
Effectively utilise the in-house automated information systems.
To build relationships to win support for the benefit of the business.
Work successfully with others - valuing and utilising the different skills of colleagues across the organisation.
Communicating clearly and concisely, promoting free-flowing communication.
Identify and escalate priority issues.
Follow up customer calls/emails, where necessary.
Work efficiently during peak-periods whilst maintaining exceptional standards of customer service.

Training-

1 day training (Saturday 9th November), followed by 2 weeks of on the job training.
If you are unable to start on 13th November, the next start date is 3rd December 2024.

Other duties-

Carry out other reasonable duties as required by the employer.
Provide cover in the event of staff shortages in other areas of the company.
General office administration.
Responsible for the health and safety in your work area.

Strong IT skills.

- Organisational skills.

- Customer facing background.