Seasonal Sales Assistant

Our team of Sales Assistants are at the front of the business, connecting with our customers, showcasing our wonderful products and spreading joy one bath bomb at a time.,

• Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker


• You will be a Lush Ambassador, championing our ethics and values during consultations


• Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.


• Providing sit-down consultations and bespoke routines to fulfil the customers' needs, including hand and arm massages, scalp massage, curl pattern reading and more.


• Hosting product-making workshops and in-store parties.


• Stocking products on the shop floor, ensuring our products are clean and inviting to customers


• Operating our till systems - you will be cash-handling trained.


• Being adaptable and solutions-focused, as no two days in retail are the same!
  
  Have a passion for Lush products and ethical living.


- Are open-minded, enthusiastic and relish a challenge.

- Confident speaking to new people and great at quickly building rapport with strangers.

- Passionate about delivering 5
• customer service to everyone who enters the store.


- Are self-motivated, adaptable and able to keep up with a fast-paced environment.

- Excellent communicator and comfortable working collaboratively.

- Be willing to learn and eager to develop yourself and your team while meeting business goals.

- Are willing to work over the festive period, including either Christmas Eve or Boxing Day., Customer Service: You don't need to have worked in customer service before but we are looking for a genuine passion for delivering exceptional customer service, building rapport and understanding customer needs.

Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.

Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.

Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.

Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.

Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.

Nice to have but training will be provided:

Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty-free practices.

Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers.