Second Level Dealer (SLD) Program Manager

Caterpillar's Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat® and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar's company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future. Job Opportunity The Second Level Dealer (SLD) Program Manager position is a newly created role that sits within the Marketing and Channel Development department of IPSD. This exciting new role will be focused on the management, administration, oversight and governance of global processes and procedures which are aimed at Perkins distributor second-level dealers (SLD). This strategic global role will work closely with IPSD product support, aftermarket, legal and compliance teams and be the primary point of strategic support for Perkins distributor partners who utilise an SLD network to consistently meet our customers' needs for excellent parts availability and service support in territory. This position is ideal for candidates with prior experience in channel management and a proven ability to align multiple stakeholders to achieve common goals for distributors and Perkins. It requires a deep understanding of the distribution business model, strong project management skills and knowledge of process improvement methodologies related to sales and service capabilities. What you will do

• Act as the main point of contact with distributor leaders on key strategic matters related to the development of the SLD coverage model in territory, ensuring that Perkins customer needs for parts availability and service support are met consistently.
• Ensure that Perkins distributors understand and comply with IPSD policies regarding SLD entities, both commercial and compliance aspects.
• Own the IPSD process of selecting, appointing and governing SLD entities, including managing metrics to monitor adherence to the process and leading internal governance reviews with senior management.
• Bring increased governance to SLD entities through Perkins distribution channel to ensure that SLDs are effective, capable and aligned with Perkins growth objectives and brand promise.
• Collaborate with aftermarket and service teams to perform virtual and on-site audits of SLD facilities and capabilities to ensure compliance with established standards.
• Partner with internal teams and distributor leaders to design and implement programmes tailored to the needs of SLD entities
• Own the inclusion of any SLD specific activities within the Perkins Distributor Excellence programme.
What you will have: Relationship Management:
• Ability to build and maintain strong relationships with distributor leaders and internal stakeholders
• Being approachable, empathetic, and responsive, as well as fostering trust and mutual respect
• Provides prompt and effective responses to distributor requests and interactions.
Strategic Thinking:
• Developing long-term strategies to grow and maintain the distribution coverage model.
• Identifying challenges and implementing effective solutions.
• High level of curiosity and investigative mindset with attention to detail.
Effective Communications
• Adapts documents and presentations for the intended audience - communicates well internally and externally.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Ability to negotiate successfully across the organization and with distributors in a constructive and collaborative manner.
Cross Team Integration
• Establishes ways to encourage cross functional teamwork.
• Conducts regular and ad-hoc reviews with internal and distributor leaders.
• Oversees reporting requirements and create monitoring and control mechanisms.
Global perspective
• Distributor environments vary and being flexible and open-minded to adapt to change and navigate through dynamic situations is vital.
• Ability to apply global perspectives appropriately in a wide range of situations., In this role you will work within a global team but operate independently day to day interfacing primarily with distributor leadership and IPSD personnel, including the Sales, Marketing, Product Support, Aftermarket, legal and compliance teams to identify, analyze and resolve distribution needs and problems in the territory.
  
  Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it., Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.


• 25 days annual leave,
• Up to 18% Bonus
• Monthly Car Allowance - £600pcm
• Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.
Flexible working arrangements will be considered for this role, in-line with the needs of the business.