Second Line Analyst

We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About Department

If you're looking to join a multi-award winning digital and technology team doing great work with students and staff, or are looking for a new challenge, the University of Derby is the place for you.

We transform futures via industry-relevant, expert teaching, from foundation and undergraduate degrees through to postgraduate study and research, and effective digital provision is central to our continued success.

Join us, and you can play a crucial part in delivering a modern and secure digital environment for our students and staff. You can also expect exceptional investment in your future and the chance to take your career anywhere you want to go, all whilst working for an organisation committed to success and positive civic impact at regional, national and international level.

About the role

Our Operations & Response Centre Delivery team develop and maintain University IT systems that support the University's teaching, learning and management functions; driving forward the efficiency, reliability and quality of the systems to maximise value and minimise risk.

This role will primarily encompass support of the front facing IT delivery including support, maintenance, and project delivery of Desktops, Applications, Audio Visual equipment to the University's students and staff for all aspects of the core university business e.g. teaching, events, business services and research.

You will help ensure all services are running as expected and are maintained to the correct standards. As part of the Service Delivery function, you will be expected to work across the various teams as and when the business requires e.g. the Service Centre.

About You

Are you an experienced or recently qualified Computing Graduate?

This is an exciting opportunity for an experienced or recently qualified graduate to work within our award winning Digital Services and Solutions Team.

Join us, and you can play a crucial part in delivering a modern and secure digital environment for our students and staff. You can also expect exceptional investment in your future and the chance to take your career anywhere you want to go, all whilst working

Working within a sector leading digital department, The Second Line Analyst role will be based in a hugely supportive environment, providing a huge variety of IT skills and knowledge with lots of opportunities to develop. Delivering 1st and 2nd line support, which involves all aspects of the University business, both remotely and out in the field. Our aim is to have the best engineers at the frontline of the University of Derby, supporting our staff and students.

If you are highly motivated, engaged, and thrive on sharing new ideas, this is the role for you.

Upon appointment role title will be Operations & Response Centre Delivery Analyst