Secretary / Administrator

Mersey Care NHS Foundation Trust is offering an exciting opportunity for highly motivated and experienced medical secretary/administrator to provide effective and comprehensive secretarial and administrative support for our busy Sefton Community Specialist Services Admin Team., The Community Specialist Nursing Team cares for patients with complex health needs and long-term conditions in community clinics throughout Sefton. The teams also provide domiciliary visits for patients who are elderly, vulnerable, and housebound.

You will provide comprehensive secretarial and administrative support to our Consultants, Specialist Nurses, Physiotherapists and Health Care Assistants for Community Heart Failure, Diabetes and Respiratory teams as well as providing support to our Community Geriatrician.

Process referrals within agreed timescales with precision and accuracy in line with standard operating procedures.

Following triage of referrals, ensure all patients are contacted promptly in line with local KPI's.

Ensure appointments for new referrals are made within RTT targets and patients who require follow-up appointments have a schedule due date.

Act as first point of contact for enquires received via the telephone and email from patients, hospitals, GP practices and other health care professionals. Transferring calls when appropriate to do so or take messages ensuring these are passed to the relevant person in a timely manner.

Use information systems with specific responsibility to ensure a high standard of information recording is maintained.

Assist the Team Leader in tasks such as caseload management, running reports, supervision and training of staff, attending meetings, compiling agenda's, taking minute and typing minutes.

The successful candidate must be proficient in IT packages and Microsoft Office and have a knowledge of medical terminology. A knowledge of EMIS is desirable, although full training will be given. Have excellent communication skills both verbally and written and be able to communicate with patients, staff, and health care professionals at all levels both within the organisation and with external bodies.

We are looking for a flexible, enthusiastic team player with good interpersonal skills and an excellent telephone manner who can work well under pressure, showing initiative, self-motivation, understand the importance of prioritising their own workload to meet deadlines and competing demands.

Previous NHS experience in a similar role is desirable.

Experience in the training and supervision of staff is also desirable.

The hours are part time 30 hours per week, Tuesday to Friday 9am to 5pm.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.