Security Compliance & Awareness Manager

Maintain a safe and secure environment for colleagues and customers

-Proactive point of contact for all Stores, Regions and Divisional teams to help drive security consistency, execution and culture

-Promote great customer service delivery across all security touchpoints in stores

Scope of the role

-Divisional portfolio of Stores and Regions

-Deputises for Operational Security Manager

Key accountabilities and measures

-Implement effective ways to raise colleagues' awareness and understanding of safety and security. Promote a security culture and great customer service from all security touchpoints across the Division.

-Validate and improve utilisation compliance of all security resources and tools provided e.g. SPO, SOC, Auror, Body Worn cameras, and security tagging

-Validate all security equipment (CCTV, Access Control, EAS, alarms) maintenance issues are logged and escalate to stakeholders to drive resolution in line with agreed SLA's

-Share security performance metrics with RM and agree collaborative ways of working to improve assured security delivery

-Coach, Mentor, and support Region/Store teams to own their part in driving a safety and security culture

-Communicate and engage and work collaboratively with key Stakeholders and Regional BIG teams to drive improved awareness on security consistency, execution and culture

-Carry out store listening groups across the Division/Regions to improve overall awareness and compliance

-Deliver the Annual Security consistency and execution risk assessment programme across all stores across the Division, measuring outputs and identifying areas of improvement through:

-Physically delivering the assessment in the agreed number of high risk stores

-Driving store self-assessment completion

-Support where required any new security solutions/initiatives to ensure they are embedded well and deliver the benefits expected.

-Feedback to the SOC and Connected Security team on examples of poor delivery and service

-Ensure confidentiality of Business information is maintained throughout

-Part of the Divisional Management team as required

-Implement goals targets and objectives as set by Head of Group Security and report back on performance.

Key KPI's/MI/Measures

-Customer/Stakeholder feedback

-Store visits % achieved

-Incident Reporting improvement

-Complaint Resolution

-Improvement in security resource customer service scores

-Improvement in utilisation, consistency, execution and culture metrics

Engagement & Technical Skills

-Able to coach and mentor store teams to drive understanding, awareness and culture

-Able to actively listen, question and clarify to drive consistency in execution

-Able to analyse data, use spreadsheets and other software, to measure, monitor and improve security consistency, execution and culture.

-Able to present clearly and succinctly security risks and store performance to Divisional/Regional stakeholders

-Able to demonstrate a good knowledge of risk assessment, and apply Risk Management principles across the regions and stores

-Able to prioritise workload and deliver to critical path timings

-Able to facilitate training workshops

Systems Skills

-Able to interrogate a range of security systems to assist in driving improvement across regions and stores

-Be seen as an expert on all security tools, resources and services; to drive improvements in utilisation and consistency

-Demonstrate understanding of all relevant M&S processes, systems and stakeholders to support role