Security Officer (Town based)

Your primary goal will be ensuring the safety of our staff and customers, but we'll support you with training to assist customers with basic enquiries. In this role, excellent customer service skills are a must, along with a friendly, empathetic manner to interact positively with our diverse customer base. Staying calm under pressure and handling conflict professionally is crucial. What you'll do

• Provide a visible presence in Council buildings and use security equipment (radios, body-worn cameras) to help prevent and de-escalate conflicts.
• Monitor activity, including via CCTV, and ensure all equipment is clean, stored properly, and functional.
• Work closely with agencies such as the police, offering statements and evidence when necessary, and keep accurate records of incidents.
• Support our team by opening/closing services, assisting with floor enquiries, and building rapport with customers and partners like Shop Watch.
What we are looking for
• This is a physically demanding role and will require the post holder to be on their feet most of the working day and safely handle conflicting situations.
• Communication and rapport-building skills to foster trust with customers from all backgrounds.
• A first aid certificate is ideal, though we'll provide training if you don't have one.
At Calderdale, we're always looking for ways to better serve our communities, and we value fresh perspectives to enhance our services. If you're proactive and dedicated to customer safety, we'd love for you to apply or visit our open morning to learn more.

We're looking for a skilled Security Officer with a valid SIA Door Supervisor license to help us provide a safe, supportive environment at our busy Customer First office. Occasionally, you may also work at other town centre locations, so flexibility is essential., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Want to learn more? Join us at one of our drop in sessions to meet our team, explore the role, and get a sense of what makes working at Calderdale special., As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub. We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.