Security & Parking Officer

At North Bristol Trust, the Security & Parking Team aim to deliver exceptional service and are building a high-performance team.
The team are proud to belong to NBT and we are looking for individuals who have that "something special" to join us and make a positive impact!
As you would expect, expectations and standards are high, yet we continue to raise the bar through continuous staff training and development. Within our team, there are progression opportunities for the right candidates to realise their potential.
Do you have what it takes?
Remain calm and professional in often stressful and highly emotive situations.
Take control and make justified decisions in a high-pressured environment.
Embrace the NBT Values - Caring, Ambitious, Respectful, Supportive.
We are looking for pro-active, dedicated professionals with excellent communication and customer service skills to join our Security & Parking Team at NBT. We'd also like to hear from ex-service personnel who have transferable skills, so please get in touch!
This is a uniformed, disciplined role where putting patients first is our objective as we strive to achieve an outstanding patient experience.
A Full, Clean, UK Manual Driving license is essential for this post. Please do not apply if you do not have a UK license to drive a manual vehicle.
The successful candidate for this role will be required to hold a live SIA (Security Industry Authority) licence., Every day is different - you will be pro-active team player. Ensuring our staff, patients and visitors enjoy a safe environment and a positive experience on our sites.
You will conduct patrols, respond to incidents, write reports, and enforce site traffic policy, amongst other requirements.
There is a need to operate site vehicles and therefore applicants must have a full UK driving license to be considered for this role.
Applicants must be IT literate and able to use a computer for daily tasks. This is a physically active and mentally demanding role, so you should consider this before applying.
The position is full time working 37.5 hours per week. The shift pattern is on a rota basis to include days, nights, and weekends.
Previous applicants need not apply., Working unsupervised, 8-hour shifts days, nights, and weekends.
Clear and effective communication with the ability to listen and empathise as interactions will involve people with mental health, dependency, learning difficulties, distressed, or confused.
Take the lead responding to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour.
Remaining calm and professional under pressure during incidents, especially highly stressed and emotive events.
Be ready to respond to every incident, always being prepared in case of alarm activations, violence & aggression, and other significant events. Responding to all security incidents with a high sense of urgency.
Where called upon to support clinical staff, assist with the detention of patients under the Mental Health Act 2007 and Mental Capacity Act 2005.
Provide a security presence to support clinical staff. Attend clinical incidents to provide support and assistance to clinical staff including, where necessary, the appropriate and lawful use of clinical holding and physical restraint.
Ensure the safety, security and welfare of Trust staff, patients, and others. Protect Trust property from malicious damage and theft. Promote a safe, positive environment to reduce the potential for crime.
Accurately record every incident, gather all relevant information, and complete detailed reports.
On a rotational basis, maintain an effective security presence in the Emergency Department (ED) areas, promptly intercepting poor behaviours and ensuring the ED patient service is not impacted or disrupted.
Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner. Keep an up-to-date record in pocket notebooks of each incident attended.
Attend and complete all mandatory security & parking officer training to achieve compliance.
Complete specialist training for safer clinical holding and restraint where clinical support is required.
Work towards being authorised officers under Criminal Justice Immigration Act 2008.
Conduct the required amount of internal and external patrols every shift, completing site-specific activities and taskings as required.
Assist with fire alarm evacuations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that maybe potentially affected during fire incidents.
Promote a pro-security culture within the Trust hospitals so that patients and staff take responsibility, feeling empowered to report to the Security & Parking Team.
Uphold and enforce the Trust Parking policy. To assist with car park cash collections from pay and display machines, including use of Security & Parking vehicle. Issuing parking charge notices out of hours.
Assist with car park closures, bay closures, and support with traffic management as required.
To ensure that all national and local Health & Safety requirements are met and maintained, to report all health and safety breeches and/or near misses as per the Trust Adverse Incident Reporting policy, whilst actively pursuing and reinforcing the Trust's policies in relation to Equal Opportunities and Diversity Legislation.
To comply with all the Trust's Security Policies, Standard Operating Procedures and Guidelines.
To support risk management for the Division and the Trust by identifying risks or opportunities, implementing, and maintaining existing controls, contingencies, and actions. Reporting all uncontrolled risk to Security management
Attend and complete all mandatory security & parking officer training to achieve compliance.
Work towards being authorised officers under Criminal Justice Immigration Act 2008.
Undertake all reasonable management requests.
Work closely with and support the Police Liaison Unit.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.
We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups., If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel .
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT's workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.