Self Pay Manager

Salary Not Specified

Spire Healthcare, Seaham, County Durham

Posted today, 27 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 414598075fdf4ecfb1d2777be17fc685

To be the manager within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance
To adhere to HR policies and procedures within the self-pay, including managing sickness, annual leave and underperformance management
Ensure all team member's have monthly 1-2-1's and feedback sessions and EE's set
Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team
Plan the workforce in line with activity and to ensure the timely management of all team members tasks associated with self-pay
To work through and process KPI's weekly and get to the root of any process issues that will then improve the scores
To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Director of Shared Services, SMT and HoDs with any data as required
Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to self-pay

Due to period of innovation, Spire Healthcare's North East hub are recruiting for a Self-Pay Manager. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.