Senior Account Manager

Reference - 60174

Effectively assist the ZOM in managing the performance of a designated zone, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.

• Deputise for the ZOM during times of absence and take responsibility for the operational and financial performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's


• Maximise the efficiency and sustainability of the contract through the convergence of people, systems and technology to deliver intelligence led services based upon risk and data analysis


• In conjunction with the Training & Development team, contribute to the success of the Sainsbury's contract through supporting the delivery of effective training and on-going support to all colleagues across the zone.


Main Duties

Operations

Effectively assist the ZOM in managing the performance of a designated zone, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.

• Deputise for the ZOM during times of absence and take responsibility for the operational and financial performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.


• Maximise the efficiency and sustainability of the contract through the convergence of people, systems and technology to deliver intelligence led services based upon risk and data analysis


• In conjunction with the Training & Development team, contribute to the success of the Sainsbury's contract through supporting the delivery of effective training and on-going support to all colleagues across the zone.


To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

• Delegate and co-ordinate the workload within the business in the absence of the ZOM, liaising with all key stakeholders to ensure targets are achieved within the correct timescales


• Liaise with the HR management team to ensure all issues with regards to grievance and discipline are dealt with in accordance with company policy


• Ensure all performance indicators are reviewed and completed by all depot security managers; ensuring operational standards are constantly maintained and improved


• Be able to project manage and implement new business initiatives as instructed by key stakeholders and actively network with other working groups across the wider Mitie/Sainsbury's business


• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies


• Reporting and investigation of incidents and identification of their causes. Ensures corrective actions are implemented and retained for audit purposes


• Supporting Sainsbury and Mitie Live Safe/QHSE initiatives and compliance with policy and legislation


• Advocate and promote the Mitie brand and actively participate in the success of all company strategies


To build, lead, retain and support in the development of the management team that believe and demonstrate through their work that Mitie is different to other Security service providers through:

• Assist the ZOM in managing, leading, supporting and retaining the SOM/ODL population within the zone, ensuring their continuous development through monthly/periodic reviews and annual appraisals


• Support the ZOM in identifying any skills gaps within the team and the delivery of subsequent upskilling and performance improvement in line with company policy and procedure


• Actively support in the development of the SOM/ODL population by providing mentorship and sharing best working practices


• In conjunction with the Training & Development team ensure the delivery of the Mitie company induction, initial assessment and comprehensive retail/S.T.A.R.S. training of all newly appointed security personnel


Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.