Senior Account Manager

Maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through daily account management, and also

• Responsible for the day to day client relationship.
• Responsible for the on boarding of new clients and / or new programs for existing clients.
• Responsible for the implementation and the completion of SLAs (compliance with global SLA, if any).
• Responsible to establish best relationship and engaging with them to support agreed sales and maintenance strategy.
• Support Account Director in the building of sales strategy and possible target clients (prospects).
• Participation to the retention strategy and support cross selling /up selling initiatives.
• Document internal CRM (Saleforce.com) on daily basis on assigned client.
What you bring
• Support tender management team for prospect(s).
• Support network insurers for local tenders by coordinating with HQ, leveraging on global relationships, etc.
• Ensure feedback from RfP´s in coordination with other AGB teams.
• Ensure sales processes are in place and followed.
• Build and maintain excellent relationship to client's brokers.
• Build and maintain excellent relationships with Network Insurers.
• Provide support for Network Searches.
• Report issues and / or improvement and suggest solutions to account management leader.
• Management of the operational, day-to-day relationship with corporate clients
• Focus on retention and consolidation of existing business and acquisition of new business for existing clients
• Coordination of day-to-day service delivery to existing corporate clients, e.g.:
1. Timely delivery on quote requests within the network 2. Support with the preparation of client review meetings 3. Pre-qualification of requests from clients and prospects 4. Execution on client/prospect strategy 5. Support of network insurers with local tenders for existing corporate clients What you offer
• Manage the full client's relationship: operational and strategic.
• Define the Sales strategy for the nominated client.
• Set cross selling and upselling objectives on assigned client portfolio.
• Execute operationally the cross selling and upselling.
• Review and analysis on regular basis the client relationship.
• Inform the Account Director on a regular basis about any developments and ask for guidance.
• Integrate annual planning of nominated client into the Account Director annual planning.
• Senior Account Manager can be asked to support or supervised work of Account Manager on demand.
  
  Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.