Senior Account Manager

The Senior Account Manager at Inspired Thinking Group (ITG) plays a pivotal role in driving client success and satisfaction. This position is responsible for overseeing the management of one of our key accounts, ensuring the seamless execution of marketing campaigns, and fostering strong relationships with clients. You will work closely with internal teams and clients to deliver high-quality outcomes on time and within budget. Our client is in the tech industry, so an interest in this sector would be preferable. The ideal candidate is enthusiastic about digital marketing, possesses a strong strategic mindset with a CRM focus especially around retention and loyalty practices, and excels in project management. You will be expected to identify opportunities for account growth while proactively addressing client needs and challenges. Core Responsibilities Include:

• Managing day-to-day client relationships and serving as the primary point of contact.
• Leading projects from inception through to completion, ensuring they are delivered within agreed timelines and budgets.
• Developing strategic proposals and presentations for clients based on their needs and objectives.
• Collaborating with creative and production teams to execute campaigns, ensuring that all outputs align with brand standards and client expectations.
• Monitoring project performance, providing regular updates and reports to stakeholders.
• Identifying and resolving potential issues before they become problems.
• Actively participating in client meetings to gauge feedback and drive improvements.
• Contributing to business development efforts and identifying areas for upselling or cross-selling services.
  
  Deep understanding of account management and client relationship principles.
• Demonstrable experience in working with clients on CRM practices and strategy.
• Minimum of 5 years experience in a similar role within a marketing or advertising agency.
• Excellent communication and presentation skills, with strong attention to detail.
• Proficient in leveraging project management tools and reporting systems.
• Strong teamwork skills and the ability to motivate and collaborate with cross-functional teams.
• Experience managing multiple projects simultaneously in a fast-paced environment.
• Proactive approach to problem-solving and demonstrating initiative to drive results.
• Knowledge of digital marketing concepts and trends would be an advantage.
  
  We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together What next?

Work's a treat! On top of a competitive salary, you can expect a whole load of perks:
• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.
• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• Smart Working Options - spend up to 40% of your working week from home.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back… and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.
We Value Diversity