Senior Administration Officer

The Patient Access team are a team are a fast growing team and are always making continuous improvements offering internal and external opportunities for career development. We would welcome any informal conversations and tours of the department if you are interested in this role. Part time hours would also be considered for this role. The Patient Access Team provides an outpatient appointment booking and information service to patients and healthcare professionals across Coventry and Warwickshire across the hours of 8am-6pm Monday to Friday and 8.30am- 2pm on Saturdays. As a Senior Administration Officer you will enjoy working directly with patients to resolve their queries and recognise the importance of first class communication skills to achieve patient satisfaction. The primary objective is to provide:

• Excellent customer service
• Effective and timely resolution of queries received
• To support the Trust in providing quality care to its patients., 1. To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimize their standards of service.
2. Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner. 3. Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets. 4. Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date. Systems include EPR Revenue Cycle, E-Referrals, Powerchart and Openscape.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.