Senior Administrator

The post holder will be responsible for clerical/reception duties within the Community Living Well Service. You will be expected to have an excellent telephone manner and to be courteous and kind to patients and other staff at all times. In addition, you will assist in the reception of patients to the service and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant staff. A principal role of the post is to maintain the administrative systems relating a patients appointment. To be responsible for the management of all IAPT systems and patient medical files, ensuring that all records are accurately maintained, correctly tracked and available for Service Managers and the Admin Lead. To supervise the training of any relief cover, ensuring competency in all aspects of the role and to be responsible for the arrangement of holiday cover.To provide administrative and clerical support at a specialised level to the team, with the effect that a quality service is maintained within the service. The post holder will maintain a good working relationship with internal and external departments, dealing with all queries in a professional manner. To abide by the Trust's core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies.,

• Patient/customer care (both direct and indirect)
• Ensure a high standard of customer service is provided to patients and visitors at all times.
• To cover reception, assist with appointment booking ensuring that correct metrics are recorded for waiting time pathways.
• Answer telephone queries and help with patient/GP/key worker enquiries.
• Liaise with the clinical team to book appointments and send out appointments/maps where appropriate.
• To register new patients onto the IAPT system and contact them for appointments.
• Provide clerical support as required to the unit
  
  Core behaviours for all Trust staffAll staff will commit to:o Act with honesty and integrity at all timeso Demonstrate respect for others and value diversityo Focus on the patient and internal and external customer at all timeso Make an active contribution to developing the serviceo Learn from and share experience and knowledgeo Keep others informed of issues of importance and relevanceo Consciously review mistakes and successes to improve performanceo Act as ambassadors for their directorate and the Trusto Be aware of the impact of their own behaviour on otherso Be discreet and aware of issues requiring confidentiality