Senior Administrator

Child and Family Health Devon (CFHD) have an exciting opportunity for a Senior Administrator to join our friendly Single Point of Access (SPA) Team at Capital Court, EXETER.
Our Senior Administrator will have a key role in call handling and mailbox management as well as referral management within our clinical system and providing general administrative and organisational support for the wider business support function.
This is a permanent, PART time position (26.25 hours/3.5 days per week) with all the usual benefits offered by the NHS., o Providing excellent customer service by responding to incoming telephone and email queries in a timely and accurate way
o Use of electronic systems
o Preparation of electronic and paper files
o Assisting with reporting and compilation of data
o Processing incoming referrals to specific teams
o Producing outcome and appointment letters
o Booking of clinical appointments
o General administrative tasks, You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

Successful applicants will be employed by Torbay and South Devon Foundation Trust
Children and Family Health Devon (CFHD) comprises an Alliance of NHS organisations working together to improve health outcomes for children and young people in Devon, including;
+ Torbay and South Devon FT
+ Devon Partnership NHS Trust
+ Royal Devon University Healthcare NHS Foundation
+ Livewell South West
CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust.
We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services, based on the i-Thrive Framework, in response to consultation with our service users and communities.
CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training.
Our integrated care and treatment has been developed and refined in partnership with children, young people and their families/carers.
Our vision is to be a successful, vibrant, partnership that benefits the communities we serve.