Senior Administrator | Cambridgeshire Community Services NHS Trust

An exciting opportunity has arisen for a Senior Administrator within DynamicHealth - the Musculoskeletal Physiotherapy and Specialist Services provider for Cambridgeshire. This is a permanent part-time position of 30 hours a week. The position is based at City Care Centre, Thorpe Road, Peterborough PE3 6DB

DynamicHealth forms part of Cambridgeshire Community Services NHS Trust,we are proud toprovide high quality innovative services that enable people to receive care closer to home and live healthier lives. DynamicHealth provides specialised community service across Cambridgeshire and Peterborough, for adults, experiencing muscles, nerve and joint issues. The team are passionate about delivering effective, evidence based, sustainable care for NHS users.

We operate across 6 sites with 3 Administrative locality hubs. This post is within the locality of Peterborough and Wisbech, where you will help provide a flexible, innovative administration service that underpins the effective delivery of Musculoskeletal Physiotherapy and Specialist Services provided by the CCS., Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff - who, for the 7th year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

This post requires the post holder to work collaboratively across our sites as and when required.

To provide an office administrative support service to the MSK Physiotherapy Service and MSK Specialist Service.

This post requires a customer service trained Senior Administrator to answer enquiries in a courteous and professional manner both by telephone and face to face, ensuring all messages and information is communicated appropriately.

The post holder may be the first point of contact for patient complaints and as such would be required to be familiar with the Complaints Policy.

To attend to the process of Access To Records (ATR's) in relation to redacting and collating linking with Admin Lead and Clinical Lead.

Ensuring GP referrals are added to the relevant waiting lists and appointments are booked into the appropriate services via SystmOne.

Maintain and oversee SystmOne tasks lists on behalf of the MSK Service and liaising with GP's or admin staff within the GP practices as appropriate.

To process referrals on the Electronic Referral Service (eRS) and SystmOne to include the booking of appointments and the attachment and retrieval of appropriate clinical letters.

To manage and maintain patient information as required by SystmOne.

Create and maintain staff rotas on SystmOne with responsibility of recording annual leave and changes to work patterns.

Assist in the cancelling and rescheduling of clinic appointments on SystmOne in line with clinicians request for annual leave and sickness.

To attend and take minutes at meetings as required.

To follow the process for medicines management with ordering required medications, storage and monitoring ambient cabinet temperatures.

Provide support with ordering stationery, clinical and ad hoc items using the relevant purchasing system and receipting orders following delivery.

To ensure the process of scanning of documents, photocopying and managing post is carried as required.

To provide reception support for the department as and when needed. This includes; liaising with patients, parents or guardians to arrange appointments, registering patients, obtaining diagnostic results and ensuring patients are booked in a timely manner and within the 18-week protocols.

To undertake any other duties appropriate to the banding and support the Admin Lead as required.

Support with projects / working groups and work with Administrators and Admin Leads to implement as and when required.

To be led by the Admin Leads to support with the Referral To Treatment (RTT) process.

If you are looking for a challenge, enjoy variety in your work and wish to be part of a team striving to make a difference; we would like to hear from you.

We are looking for a self-motivated, positive and committed team member to join our service. It is essential that you are efficient, flexible, adaptable and able to demonstrate a tactful and diplomatic approach.

The role will require you to provide office and administrative support using our systems and processes to the MSK Physiotherapy Service and MSK Specialist Service. Initiative to handle/prioritise your own workload will be essential.

You will need to be able to work effectively, in what can at times be a pressurised environment supporting a team to achieve deadlines. You will have good knowledge of administration and possess strong organisational skills.

You will support your team and work collaboratively with other locality cohorts across the unit, reporting to the Admin Lead, to accomplish and deliver effective services for patients throughout Cambridgeshire and Peterborough.

Our ideal candidate is someone who is proactive about collaborating with their colleagues across the Trust to problem solve and overcome issues as they arise. They will be able to work using your own initiative and work on active improvement of patient pathways and wait times within the unit.

They would have a good working knowledge of Microsoft applications, Word, Excel, databases with desirable knowledge on SystmOne and the Electronic referral System (e-RS), Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.