Senior Administrator to the Practice Manager

The following are the core responsibilities of the Senior Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Senior Adminsitrator is responsible for: Ensuring compliance with CQC regulations and standards Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Direct line management of the following staff: Medical secretaries & Admin team Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, for our team ensuring all staff are legally and gainfully employed Co-ordinating statutory & mandatory training for the team, liaising with PM, Reception Manager & Senior Nurse where applicable Coordinating the reviewing and updating of all practice policies and procedures Managing the procurement of practice equipment, supplies and services Actively encouraging and promoting the
use of on-line patient services Liaising at external meetings as required Acting as the deputy complaints' manager, ensuring complaints are dealt with in a timely manner and, where necessary escalated to the next level The management of the premises, including health and safety aspects such as risk assessments and mandatory training Managing facilities & maintenance of Pat testing, calibration, fire extinguishers, alarm systems, & reviewing effectiveness of contracts. Managing equipment owned by the surgery (maintaining up-to- date asset registers etc) Responding to and resolving all local IT issues where appropriate