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Senior Application Support Specialist

ADP

Senior Application Support Specialist

Salary Not Specified

ADP, Newtown, Cambridge

  • Full time
  • Contract
  • Onsite working

Posted 5 days ago, 23 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: b2030e56b16f4abba227680bf2436e94

Full Job Description

  • This person will be responsible for the support of the RUN application, including writing SQL scripts, delivering highly automated, intelligent, and predictive software solutions. This person will assist in receiving and resolving tasks assigned through the ticketing tools or emails.

  • Interface with ADP's development teams and infrastructure teams for issue resolutions. You will develop and document ADP's operational procedures, while creating new knowledge articles to capture new learning for reuse across the ADP international organization. Analyze, resolve, and close assigned incident tickets. Research and resolve technical and applications issues. Recommend and drive process enhancements, and identify common issues in systems and processes.

  • Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures; respond promptly and professionally; analyze impact and scope to determine tier-one resolution. Skilled in running and creating queries via QMF; modify query output; provide end users with daily reports.

  • Support system implementations and projects; assist in all technical problems (i.e. performance, security, etc.) for the multi-products supported by SBS. Effectively troubleshoot, replicate and develop workarounds as needed and in interim to ensure client service. Document and communicate the results to internal and external users, corporate development, external business partners, and/or clients. Identify user needs and requirements to existing and proposed system issues; document user requirements thoroughly via Service Desk (SD).

  • Maintain appropriate record of resolution through the SD system. Use Knowledge Management database to locate solutions to issues. Ensure case notes thoroughly detail the problem and resolution are comprehensive of the issue and are documented professionally.

  • Provide complex technical expertise for industry standard, database applications. Review and communicate compliance obligations, highlighting client service opportunities and/or enhancements.

  • Perform other related duties as assigned.

    Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology or a related field plus seven (7) years of experience required.

  • 5+ years of experience writing SQL queries.

  • Ability to read underlying application code based on business technical requirements but may include (Ecode, SQR, PL/SQL, and Java) and have an understanding of program functionality.

  • Demonstrated computer literacy and ability to prioritize tasks/schedules.

  • Proven ability to manage time, projects and multiple competing priorities.

  • Ability to work under pressure of time constraints, and to prioritize assignments as necessary.

  • Excellent oral and written communications and phone skills.

  • Ability to communicate effectively regarding areas of the ADP products that are unfamiliar

  • Proficient in MS Office applications, especially Word and Excel Proficiency in using PC


    • PREFERRED QUALIFICATIONS:

    Preference will be given to candidates who have the following:
  • Certification in areas related to programming, operating systems, database administration or network operations.

  • Database administration or engineering; system administration; network administration; software application support / helpdesk experience.

    Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.