Senior Associate, Stakeholder Relationship Management

Lloyd's are seeking to recruit a Senior Associate Stakeholder Relationship Management on a 12 Months FTC (Fixed Term Contract) to cover maternity leave. You will play a pivotal role in the delivery of the SRM Roadmap and ensuring that account management of Lloyd's key stakeholders is supported by robust change management and training to embed best practice, facilitated by tools and solutions that enable a cohesive, informed approach, based on the active sharing of information and tracking of actions/engagement.

Principal Accountabilities

Support the development of Lloyd's SRM vision: Collaborate closely with the Senior Manager, SRM to develop and refine Lloyd's SRM vision. Engage with internal customers and business users across multiple teams to understand stakeholder processes and engagement strategies, needs, and challenges. Utilise these insights to support informed and positive business decisions

Champion SRM adoption: Take a leadership role in embedding SRM as a core discipline across Lloyd's global Corporation. Proactively engage with stakeholders from diverse teams and gain their support. Coordinate and manage the Dynamics Super User Network, organising relevant training sessions to upskill Dynamics users and drive global adoption of SRM.

Ensure access and training: Ensure that business teams and SRM users have access to Lloyd's mandated SRM tools and training. Maximize their utilisation to support global SRM adoption. Collaborate with a network of SRM Champions and Super Users to drive behavioural change across the organisation and establish a stakeholder-centric culture.

Collaborate on SRM roadmap: Work collaboratively with the SRM change 'product delivery' team. Provide support to the Senior Manager, SRM in designing, prioritising, and successfully delivering the SRM roadmap of change.

Manage SRM communication channels: Oversee and manage various SRM communication channels such as My Lloyd's SRM Hub, Dynamics wiki, SRM monthly communications update, MCH and Super User Teams Chat. Ensure the availability of necessary information, guidance, best practices and training materials to optimise SRM technology for all Dynamics users.

Collaborate with SRM Virtual Team: Collaborate with the SRM Virtual Team to stay updated on changes being delivered through sprints. Provide updates to relevant stakeholders, including reporting progress to the Senior Manager, SRM. Update training materials and take responsibility for any necessary training or communication.

Ensure SRM data quality: Partner with the SRM Data resource to prioritise SRM data quality for key stakeholders. Collaborate with data owners and lead data cleansing activities to ensure global SRM data confidence.

Collect continuous feedback: Coordinate the collection of continuous feedback from market-facing employees, including SRM regional leads and other contributors to SRM. Identify areas for improvement, draft business cases and contribute to ongoing improvements in the SRM multi-year roadmap of change.

Review SRM usage stats: Review and evaluate SRM usage statistics across existing stakeholder business processes. Develop and propose plans to champion good practices and address areas that require improvement. Collaborate with the SRM Senior Manager and SRM leads in business teams to drive global SRM adoption.

Provide end user support: Provide ongoing support for SRM users including the development of bespoke management dashboards, delivering 1:1 and team training as needed and respond to ad hoc enquiries.

Promote and support SRM System: Actively promote and support Lloyd's Stakeholder Relationship Management system (SRM) as the central source of stakeholder data, including contacts, engagement, activities, oversight ratings and other stakeholder processes. Utilise the SRM system to support a single view of a stakeholder, monitor adoption and influence best practices.

Relevant CRM knowledge and awareness.

Experience of engaging with and influencing cross-functional teams.

Experience in collaborating on activities, priorities and people up to senior management level.

Knowledge of the application of CRM systems in a commercial environment

Knowledge of the Lloyd's market/operations and financial structure is preferred by not essential

Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds , working together for a braver world.

Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us.

Diversity and inclusion are a focus for us - Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments,we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website .

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.