Senior Block Manager

The role is to assist in the delivery of residential property management services, customer communications, service charge management, statutory compliance consultations, cost management and liaising with the project management teams,

• Manage the transition of properties into JLL management.
• Responsibility for overall H&S compliance, in conjunction with FM and H&S team, escalating any issues relating to non-compliance.
• Undertaking property inspections and completing reports, dealing with any building, safety, lease or customer issues arising.
• Preparing client reports on lease management and input into the monthly/quarterly management reports in accordance with agreed timescales.
• Providing accurate insurance data to the client's chosen broker.
• Taking the appropriate action in response to any legal notice received in relation to a managed property.
• Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager as required.
• Issuing residential communication to make sure all service charges, invoices, reconciliations are issued correctly and retained in line with legislation.
• Reading of leases and ensure accurate data is maintained on the property management system.
• Ensure rent & service charge demands are raised accurately and on time.
• Ensure credit control targets are met.
• Review and approve service charge budgets including managing any Section 20 processes on long term agreements and project works.
• Review service charge cash flow and budget regularly.
• Review and approve service charge reconciliations, ensuring compliance with RICS guidance and the Landlord & Tenant Act legislation.
• Responsible for arranging and chairing residents' meetings.
• Ensure recording of minutes for residents' meetings and carrying out of actions arising.
• Review customer applications for consent and prepare client recommendations within the required timescales.
  
  This is an exciting role for someone with extensive experience in residential property management, with knowledge of statutory consultation, customer communications, lease agreements and service charges, and who is currently a Block Manager/Senior Block Manager (or equivalent with experience of the above) that is looking for their next career move., Residential property management experience, preferably practical experience in managing high value residential properties.
• Preferably MTPI or Assoc MRICS qualified, or equivalent.
• Constantly updating knowledge of legislation relating to residential property management.
• Use knowledge of law relating to residential property management to make recommendations to the client.
• Able to build and maintain client and customer relationships.
• Understand the principles of lease structures and be able to interpret a lease.
• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements.
• Understand and apply all JLL procedures relating to work activities.
• Able to use IT software such as Word, Excel, and management databases.
• Able to work as part of a team, supporting other team members and recognising the work of others.
• Build and maintain relationships with other parts of the wider JLL team.
• Excellent written and verbal presentation skills.
• Excellent communicator and client relationship skills
• Good time management and organisational skills
• Excellent attention to detail
Personal Attributes
• Strong customer service ethic
• Positive, can do attitude
• Common sense approach
• Outgoing and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken communication
• IT literate
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.