Senior Booking Assistant

We are looking to recruit a Senior Booking Assistant to join our team within the Temporary Staffing Services (TSS). The TSS Team works closely with Managers, Rota Co-ordinators and agencies to source temporary workers for the Trust. The TSS Team are responsible for ensuring high fill rates for bank and agency shifts across the Trust and you will be the first point of contact for bank workers, agencies and line managers. You will be liaising with departments and framework agencies on a daily basis to ensure that the Trusts' supply requirements are met. You will have excellent communication skills, as you will be dealing with staff at all levels across the Trust as well as external suppliers. Your organisational skills will be key as well as having a high level of accuracy and strong attention to detail., You will need to have excellent IT skills, as you will be required to use a number of systems on a daily basis - full training and support on the systems will be provided. To lead a quality, customer-focused end to end temporary staffing booking and administration service, in order to meet the bank and agency needs of the departments in accordance with the Trust guidelines, policies and procedures. + Act as booking lead for all bookings across the Trust, ensuring work is undertaken in accordance with agreed Trust guidelines and procedures. This will include liaising with managers and senior colleagues to ensure authorisation for bookings has been requested and approved. + Undertake daily tasks by prioritising workload, and escalate any issues to the Temporary Staffing Services Officer/Team Leader. + Attend weekly/daily staffing meetings as well as any other ad hoc meetings as and when required. + Monitor the concerns, DNA's and late cancellations reports and review alongside the TSS Team Leader and TSS Deputy Manager in order to ensure these are managed and are in line with trust process. + Liaising with external agencies to ensure all mandatory checks have been met as well as ensuring all bookings fall in line with NHSI capped rates.

• Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested., + Maintain 247, E-Rostering (BankStaff), TempRE and in house systems with all information connected to booking processes for bank and agency staff/workers, ensuring systems are maintained in a timely manner.
+ Work alongside the TSS invoice and reporting teams to ensure booking information corresponds with payment information. + Assist in project work as directed e.g. monitor and administer mandatory training compliance for bank staff, obtaining information from various sources, collation and reporting of data, assisting in the production of reports and other documents. + To produce and distribute information to the TSS Deputy Manager and TSS Team Leader for NHSI returns as well as other additional reports in a timely manner. + Overseeing the bookings process for administrative and clerical bank roles within the Trust. + Maintain an up to date knowledge of recruitment related employment law. + Support with administrative tasks such as processing forms, dealing with pay and invoice queries from managers, employees and agencies. + The post holder will be required to provide cross-cover across all areas of the Temporary Staffing Service as required. For further details of the role please see the attached job description. To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description. The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process. In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages. If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer. We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents. Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate. All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

You will have experience of working within a demanding office environment, with the ability to manage conflicting priorities and deadlines. The service receives large numbers of queries each day (telephone, email and face-to-face) and you will need to balance this with the challenge of filling bookings. Ideally, you will have previous experience of working within a busy office environment, although experience of working within temporary staffing or a recruitment agency would be advantageous. The working hours for this role is Monday to Friday 9am to 5pm. Previous applicants need not apply.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence^® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.