Senior Business Analyst

The post holder will work with the organisation, to understand the change needs and assess the impact of those business changes on process, people, data and systems.

In this capacity the post holder will help to analyse existing documentation and data to help design and document changes to roles, processes and systems to deliver an improved experience to St John employees, volunteers, supporters and customers. Where there is a digital component, they will be capable of breaking down changes into functional and non-functional requirements and support these through delivery with development teams.

This role is a Fixed Term Contract of minimum 12 months to deliver an eCommerce Website Replat form to SaaS solution and associated Universal MyAccount Area, support with mapping end-to-end system integrations including data management and migration and aligning wider business process change with adoption of new systems and new ways of working. The applicant must therefore have significant experience in eCommerce projects, complex system integrations and data architecture, experience of embedding within business teams to identify how, and improving business processes to enable successful adoption of new systems and change management, Champion and exemplify compassionate leadership and St John values
Engage, involve and empower St John People in problem-solving and improving the organisation
Actively promote diversity and a variety of perspectives across the organisation
Maintain excellent relationships with business sponsors, acting alongside product owners as an initial point of contact for those considering a change of business process or services, etc.
Undertake research and analysis to understand how St John or specific networks and areas within them work, considering the people, organisation, processes, information, data and technology
Please see the job description for more detail (this can be viewed on our website or once you click apply)

You will be educated to GCSE level or equivalent (Grade C / 4), a minimum of 5, including Maths & English, demonstrable experience of performing successful business analysis across multiple major digital projects and in setting up and improving reporting dashboards, experience of supporting business units in determining KPIs and metrics for tracking and using Power BI to build dashboards, including mock up wireframes of dashboards and experience of working in structured project teams and introducing Agile methodologies.

This is a fantastic opportunity to join a dedicated team of over 1,425 employees and 31,965 volunteers, all working towards a common goal: saving lives through essential first aid services, training, and campaigning to put lifesaving skills at the heart of every community. As a charity with a long and illustrious history, we are proud of our past and excited about creating a healthier, safer, and more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

This is an exciting time of transformation with an opportunity to lead and mature the charity's data maturity by leading a new data strategy.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

Competitive salary and pension scheme
For full time employees, the annual leave entitlement is 25 days plus eight bank holidays. After three years' service it rises to 27 days and after five years it rises to 30 days.
Hybrid, Flexible working
Cycle to work scheme Electric Vehicle Scheme
Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
Discounts - you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping