Senior Business Analyst - ServiceNow

Salary Not Specified

Computacenter PLC, Hatfield, Hertfordshire

Full time
Permanent
Onsite working

Posted 2 weeks ago, 6 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c4e2c7344fd14bfba35b494825c03a9a

Computacenter PLC

Full Job Description

Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.
Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset.
Lead workshops to ensure full alignment of requirements and solution across technical and business teams.
Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.
Working in geographically spread Agile teams- writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken.
Produce project plans, highlight reports, exceptions reports and risk & issue logs when required.

7 years + working in a similar Business Analyst / Project management role and at least last 3 years within IT Service Management
Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company.
Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
Experience working with systems that support IT Service Management e.g. ServiceNow, Remedy ITSM, HP Service Centre. Strong preference for ServiceNow
Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL
Experience implementing systems using Agile/Scrum methodology
Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.
Be able to guide the technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
Be able to design business processes, perform requirements analysis and run requirements workshops.
Be an excellent communicator, able to drive and influence others across the internal organisation
Be able to take ownership of both technical and business issues.

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.