Senior Business Analyst - ServiceNow DevOps, Enterprise Services

A Senior Business Analyst will lead small to medium sized projects and will be part of a team of analysts on larger, more complex projects, leading on specific epics/high level requirements. You will make sure outcomes are aligned with the service vision and business strategy by connecting the current and future business models, whilst delivering towards achieving the business architecture strategy. The role will also involve supporting and informing product iteration, evolution, and optimisation.
You will build and manage effective stakeholder relationships internally and externally. You will challenge constructively, acting as a critical voice to stakeholders and delivery colleagues to achieve solutions that are fit for purpose. The role will involve working independently and/or as part of a team and will require you to have a good understanding of your own work area. You will help to advance the Business Analysis community through sharing of best practice and mentoring others.
Due to business requirements this post is only available on a full time/job share basis only. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.
We value diversity and inclusion and welcome applications from the widest diversity of backgrounds, cultures, and experiences. We particularly encourage applications from women, people with disabilities and LGBT+ as they are currently under-represented in the Home Office at this grade level. Appointments will be made on merit based on fair and open competition.
Please note the successful candidate will also be subject to NPPV3 Police Clearance.
About DDaT Enterprise Services and the ServiceNow DevOps Team
For this role you will be working within Digital Data and Technology (DDaT) Enterprise Services, which is one of a number of portfolios and Departments within the Home Office. DDaT Enterprise Services is responsible for the infrastructure the Home Office uses, common products and services, and operations and support services that sustain and protect them., The ServiceNow DevOps Team supports, develops, and maintains the ServiceNow platform at the Home Office using an agile delivery approach. Enhancements and updates to the platform are built, tested and implemented in easy to manage development sprints.
Our agile approach helps the team to effectively manage changes with minimal risk, and provides the following benefits:
• Enables continuous improvement of services – so that changes are implemented with minimal impact to the business
• Allows for adaptation of changing customer requirements and reduces the cost of change
• Delivers increments of working code and software to customers quickly providing early business value
• Produces code in small cycles, to build on previous delivery and implement required improvements., As the Senior Business Analyst, you will be working as part of the ServiceNow DevOps Team, mainly supporting the delivery of the IT Operations Management (ITOM) health and visibility capabilities within ServiceNow. You will play a key role in supporting the implementation of effective ITOM solutions on the ServiceNow toolset to support the business area.
To achieve this you’ll be expected to:
+ Attend and take an active part in Scrum ceremonies.
+ Support the agile delivery of new and enhanced features onto the ServiceNow platform that align with positive business outcomes.
+ Being a champion of the ServiceNow Product Owner’s strategic vision.
+ Keep up to date with ServiceNow training and product documentation and identify where new features will deliver the business requirement.
+ Collaborating with user researchers and championing user research to focus on all users. Defining approaches to understand the user story.
+ You may be expected to manage existing Business Analyst resource in the team., • Providing support for the ServiceNow platform, ensuring that it is patched and maintained appropriately, and managing user access requests.
• Developing the platform to improve and enhance the existing capability, and add new functionality.
• Working with key stakeholders to define business requirements and identify solutions to address them through ServiceNow.
• On-boarding new services to ServiceNow.
• Provisioning online end user ServiceNow training to ensure customers understand how to interact with the tool.
• Creating and maintaining key performance reports and providing accurate, up to date information that inform key decisions about services., This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.
As part of the application process you will be asked to complete a Personal Statement (1000 words). Please note your personal statement should include all your relevant experience that relates to our essential skills criteria listed in the advert and role description. Use STAR format in your examples.
Further details around what this will entail are listed on the application form.
Remove information that identifies you (for example your name, age or place of education) so that you will be judged on merit alone and not your personal background, circumstances, race or gender. (Do NOT include e-mail addresses or links to online profiles, resumés, or prior work, either personal or business. Active links or e-mail addresses will result in your application being rejected)
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism, copying, and generating of examples/ answers from internet sources including Artificial intelligence. If detected, the application may be withdrawn from the process.
Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all civil servants.
Sift Stage
The sift will be held on the Personal Statement. Please read the Essential skills for this position carefully. We will only consider those who meet the listed requirements.
Interview Stage
Candidates reaching the required standard will then be invited to attend a final interview. The interview will assess your Technical Skills (SFIA Framework) and experience using technical and experience-based questions.
Sift and interview dates
Sift will be conducted week commencing 06 November 2024
Interviews will be held week commencing 27 November 2024. (Subject to the Panel’s operational requirements/priorities)
Interviews will be conducted remotely via MS Teams.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Further Information
Please read the Essential skills for this position carefully. We will only consider those who meet the listed requirement. If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.
Reserve list
A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
If you are successful in this position and choose to accept the provisional offer for this role, you will be removed from all other Home Office reserve lists at the same grade.
UK residency and security requirements
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Please note the successful candidate will also be subject to NPPV3 Police Clearance.
Visa Sponsorship
We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.
This post is eligible for a DDaT Recruitment Retention Allowance. Successful candidate with exceptional skills and experience may apply for a Recruitment and Retention Allowance. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with the departmental priorities and could be reduced or withdrawn at any time.
Job offers to this post are made on the basis of merit. We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same competencies and essential skills.
Working at the Home Office
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
o Contact Government Recruitment Service via grs@cabinetoffice.gov.ukas soon as possible before the closing date to discuss your needs
o Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you are deaf, a language service professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
o UK nationals
o nationals of the Republic of Ireland
o nationals of Commonwealth countries who have the right to work in the UK
o nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
o nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
o individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
o Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window)., If you feel that your application has not been treated in accordance with the recruitment
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

You’ll have a demonstrable passion for Business Analysis, with the following skills or strong experience in:
+ Understanding the ITOM (visibility and health) capabilities within ServiceNow and practical experience of supporting their implementation within a medium/large organisation.
+ Working with the ServiceNow Configuration Management Database (CMDB) and wider Common Services Data Model (CSDM), understanding it’s architecture and technical construct.
+ Being able to learn and understand new technologies, such as cloud and containerisation, to a level sufficient to support the implementation of ServiceNow integrations with these technologies.
+ Promoting and building strong relationships with a broad range of people (technical and non-technical), and applying proven communication, and analytical skills to ensure the team’s plans and objectives are achieved.
+ Constructively challenging, negotiating and persuading different stakeholders to achieve a consensus in opinion.
+ Promoting working as a team, contributing ideas and opinions in a flat non-hierarchical structure, and advocating to external people on the team’s behalf.
The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role:
Strategy and Architecture
• Advice and Guidance
• Consultancy (CNSL) – Level 3
Change and Transformation
• Business Change Management
o Business Analysis (BUAN) – Level 4
o Business Modelling (BSMO) – Level 3
o Requirements Definition and Management (REQM) – Level 4
Development and Implementation
• User Experience
o User Experience Analysis (UNAN) – Level 4
Relationships and Engagement
• Stakeholder Management
• Relationship Management (RLMT) – Level 4

Technical skills
We'll assess you against these technical skills during the selection process:
+ Business Analysis (BUAN) – Level 4
+ Requirements Definition and Management (REQM) – Level 4
+ Relationship Management (RLMT) – Level 4
+ Business Modelling (BSMO) – Level 3
+ User Experience Analysis (UNAN) – Level 4

Alongside your salary of £41,600, Home Office contributes £12,051 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
You’ll also have access to the same benefits available to all civil servants in the Home Office:
+ An in-year performance bonus scheme.
+ A Civil Service pension with employer contribution rates of between 26.6% and 30.3%, depending upon salary.
+ 25 days annual leave on appointment, plus 8 days public holidays and 1 day for the King’s Birthday, rising further with service.
+ Flexible working options to enable you to achieve the work life balance that right for you including part-time, flexi time and job sharing.
+ Training and development opportunities tailored to your role.
+ A culture encouraging inclusion and diversity.
+ Season ticket loans and rental deposit loans.
+ Cycle to work and payroll giving.
+ Employee discounts - including a huge number of retailers, Microsoft Home Use programme and gym membership.
+ A variety of staff recognition schemes including thank you vouchers.
+ Health and wellbeing initiatives including monthly mindfulness sessions.
+ Staff support networks.
+ Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid.
+ Maternity and adoption support leave (paternity leave) of 2 weeks full pay.
+ Up to five days paid leave for volunteering.
+ Study leave and support for studying for a qualification or other accredited development relevant to your role.
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You can find more information at Benefits - Home Office Careers.