Senior Business Analyst - ServiceNow DevOps, Enterprise Services

A Senior Business Analyst will lead small to medium sized projects and will be part of a team of analysts on larger, more complex projects, leading on specific epics/high level requirements. You will make sure outcomes are aligned with the service vision and business strategy by connecting the current and future business models, whilst delivering towards achieving the business architecture strategy. The role will also involve supporting and informing product iteration, evolution, and optimisation. You will build and manage effective stakeholder relationships internally and externally. You will challenge constructively, acting as a critical voice to stakeholders and delivery colleagues to achieve solutions that are fit for purpose. The role will involve working independently and/or as part of a team and will require you to have a good understanding of your own work area. You will help to advance the Business Analysis community through sharing of best practice and mentoring others. Due to business requirements this post is only available on a full time/job share basis only. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert. We value diversity and inclusion and welcome applications from the widest diversity of backgrounds, cultures, and experiences. We particularly encourage applications from women, people with disabilities and LGBT+ as they are currently under-represented in the Home Office at this grade level. Appointments will be made on merit based on fair and open competition. Please note the successful candidate will also be subject to NPPV3 Police Clearance. About DDaT Enterprise Services and the ServiceNow DevOps Team For this role you will be working within Digital Data and Technology (DDaT) Enterprise Services, which is one of a number of portfolios and Departments within the Home Office. DDaT Enterprise Services is responsible for the infrastructure the Home Office uses, common products and services, and operations and support services that sustain and protect them. The ServiceNow DevOps Team supports, develops, and maintains the ServiceNow platform at the Home Office using an agile delivery approach. Enhancements and updates to the platform are built, tested and implemented in easy to manage development sprints. Our agile approach helps the team to effectively manage changes with minimal risk, and provides the following benefits:

• Enables continuous improvement of services - so that changes are implemented with minimal impact to the business
• Allows for adaptation of changing customer requirements and reduces the cost of change
• Delivers increments of working code and software to customers quickly providing early business value
• Produces code in small cycles, to build on previous delivery and implement required improvements., As the Senior Business Analyst, you will be working as part of the ServiceNow DevOps Team, mainly supporting the delivery of the IT Operations Management (ITOM) health and visibility capabilities within ServiceNow. You will play a key role in supporting the implementation of effective ITOM solutions on the ServiceNow toolset to support the business area.
To achieve this you'll be expected to:
• Attend and take an active part in Scrum ceremonies.
• Support the agile delivery of new and enhanced features onto the ServiceNow platform that align with positive business outcomes.
• Being a champion of the ServiceNow Product Owner's strategic vision.
• Keep up to date with ServiceNow training and product documentation and identify where new features will deliver the business requirement.
• Collaborating with user researchers and championing user research to focus on all users. Defining approaches to understand the user story.