Senior Business Change Manager

Ofgem is Great Britain's independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth. Help us embed the digitalisation of Ofgem so it is a smart regulator fit for a future energy sector that is digitalising and utilising new technologies and operating models. With such change underway and on the way, it has never been more necessary for Ofgem to transform into a digital regulator and ensure consumers maximise the benefits from a rapidly changing energy market. You will be responsible for successful change and engagement for Ofgem's Salesforce CRM Programme, working closely with the Programme Leadership, agile delivery teams, and Partners. You'll be in at the beginning to plan the first launch, support mobilisation of new work streams, and subsequent scaling of the platform to other user groups across Ofgem. Business change and engagement experience in digital enablement projects, and process improvement, will be key - you will be comfortable working with ambiguity, with an aptitude for cutting through complexity to find a way forward and you will have excellent judgement for issues management. You will also be a first-rate communicator, in person and in writing, requiring minimal senior direction. You will have an excellent record of delivering change at pace and producing and leading collaboration to produce high-quality content.If you are excited by the idea of demonstrating your expertise, by successfully delivering a powerful new platform into the hands of users- this role is for you.,

• Take ownership of the CRM programme's change and engagement work, supporting tools, and content, ensuring they deliver the most effective approach for driving and embedding change for the duration of the programme.
• Facilitate the agreement of target benefits for each release and keep the programme change activities relentlessly focused on delivering these.
• Put the right "leading indicators" and measures in place to enable course corrects and to prove success and build support for the platform.
• Coordinate and ensure success of demos, feedback sessions, training and communications for end users.
• Apply change management best practice, tools and techniques to support staff adoption of new digital products. This will include change impact assessments and readiness reviews.
• Assist with ensuring employee perspectives are reflected in design of Salesforce enabled processes and integrations. This also includes continuous improvement of systems and processes through conducting focus groups and feedback sessions.
Key Outputs and Deliverables
• A regularly updated change and engagement approach, plan segmented to the different audiences and stakeholders, supported by effective planning tools and engagement with relevant CRM Board Members, Business Leads and SMEs.
• Training and adoption plans, session plans, and supporting content - with a focus on enabling re-use and self-serve, through online channels.
• Deliver change impact and readiness reviews and associated action plans and interventions.
• News articles, blog posts and intranet content delivered to time and high-quality standards to build awareness and to positively promote the programme and Salesforce
• Oversight of excellent quality content across all engagement channels., Please ensure you demonstrate clearly within your personal statement, how you meet each of the criteria below (not more than 1250 words).
In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below. Behaviours We'll assess you against these behaviours during the selection process:
• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
• Delivering at Pace
Technical skills We'll assess you against these technical skills during the selection process:
• Please refer to the Candidate Pack and Role Profile attached for full details.
  
  Ability to plan and execute all elements of business change in a digitally enabled programme. You have experience applying all activities within change and can pragmatically apply the right approaches. (Lead)
• Proven experience of leading and delivering change on IT/Tech/Digital projects and programmes, ideally CRM and Salesforce. (Lead)
• Experience working within a programme team, with sufficient experience and understanding of Agile to know how to adjust the change approach in line with the iterative approach.
• Hands on experience of delivering all the relevant change activities, and content but also able to self-manage and navigate ambiguity., This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.
When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Alongside your salary of £45,614, OFGEM contributes £13,214 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. Things you need to know,
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .