Senior Business Manager

To line manage the admin/non-clinical teams within the care group undertaking supervision, recruitment, appraisals and performance issues Lead governance activities on behalf of the care group, including reporting, trend analysis, investigation of incidents, ownership of complaint responses, collating and presenting lessons learned, actions and outcomes Ensure timely access to treatment, using service development techniques to seek improvement opportunities to improve performance and maintaining high standards of patient care To ensure the effective co-ordination of the Divisions clinical governance system to include the co-ordination of timely responses to complaints, risk reports and clinical governance. To be responsible for the day to day running of operational support services within the care group including clinic management and utilisation, secretarial and administrative teams To oversee People and Workforce processes for the care group including recruitment, absence management, job
planning, training and appraisals. To ensure the care group achieves Trust and national People standards To lead on workstreams to help deliver key care group or divisional projects, ensuring high quality outcomes, on time and within budget To establish systems and processes to report and monitor performance for key targets (local and national) and operational objectives. To work collaboratively with the multi-disciplinary team within the care group in the delivery of all aspects of evidence-based patient centred care in a safe, effective environment To provide leadership, expert advice and support to admin and clinical teams on elective care processes and best practice across the division, to support plans for recovery or improvement To represent the Division on Trust-wide groups, with staff at all levels of the organisation, pertaining to elective care activity and improvement.
To ensure information and knowledge are shared across the division to support achieving elective care (RTT, waiting list, diagnostic) targets To support the development of a divisional dashboard and information for governance purpose